Summary
Overview
Work History
Education
Skills
Timeline
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Palaniappan Nallasivam

USA

Summary

Strategic Delivery Leader with a proven track record of driving large-scale program delivery from concept to implementation, ensuring seamless customer experience and robust post-implementation support. Expert in defining and executing technology strategies, leading to successful digital transformation roadmaps for clients. Successfully managed a $15M+ portfolio, directing a team of 300+ professionals across multiple global projects and clients. Trusted advisor to C-level executives, providing innovative solutions and strategic insights to optimize technology investments. Demonstrated ability to build and lead high-performing, geographically dispersed teams, fostering a culture of excellence and continuous improvement. Adept at navigating complex environments, with exceptional interpersonal, communication, and analytical skills, and a strong drive to acquire new skills and excel in challenging global roles.

Overview

20
20
years of professional experience

Work History

General Manager

HCLTech
10.2021 - Current
  • Delivery Management: Leading 7 accounts across North America Financial services and ensuring delivery excellence, stakeholder management and effective utilization
  • Utilization
  • Recruitment
  • Business Planning
  • Account Strategy Workshop
  • C Level executive connect
  • Business Revenue Growth
  • Leadership Role at HCLTech: Spearheaded the services strategy and executed end-to-end delivery for North American financial services clients
  • P&L Management: Oversaw profit and loss for multiple accounts, driving revenue growth, enhancing utilization, and achieving margin improvements
  • Strategic Initiatives: Driving strategic initiatives for HCL expansion in Tier 2/3 cities, and talent transformation initiatives within the organization
  • Driving the Utilization/ Profit improvement initiatives got and strategies for North America Financial Services Business Units (Banking, CMS, Insurance)
  • Stakeholder Management: Managed relationships with senior stakeholders (Sr
  • Directors, VPs, and above), ensuring successful project delivery and maintaining high client confidence
  • Turned Around Strategic Accounts: Successfully transformed a Fortune 100 client's accounts from Red to Green within 4 months by implementing effective delivery governance, a comprehensive communication strategy, and resource optimization
  • Significant Margin Improvement: Enhanced the business unit's margin from 30% to 45% through diligent financial management, including improved utilization and resource optimization
  • Strategic IT Leadership: Played a pivotal role in developing the organization's IT strategy in close collaboration with the client's C-level executive team, driving digital leadership through advanced technology and digital capabilities
  • Achieved a 25% increase in revenue within 6 months

Delivery Director

Majesco
Chennai, India
07.2021 - 10.2021
  • Managing delivery of large program, assessing engagement risks, driving conclusions, and reviewing the output produced by the team
  • Assessing Project risks, mitigating risks, clearing blockers for the team, and ensure timely successful completion of the projects
  • Setting up the P&C product implementation program from contract & scope finalization, defining Program roadmap, environmental needs, resource planning & onboarding, coordinate with scrum masters for efficient sprint planning process
  • Making sure the Product upgrades are planned appropriately and the core functionality of the product is not compromised on the customizations
  • Laying out a plan to handle customizations at the Program level without impacting the product code base and still meeting client’s expectations
  • Creating Program governance model, driving the meeting with internal & external stakeholders

Director – Delivery (Consulting)

DISYS
Chennai, India
01.2021 - 03.2021
  • Coordinating with Bill & Melinda Gates Foundation (BMGF) and defining the implementation roadmap for a large complex program, setting up the delivery methodology, onboarding key resources, identifying the program risks, defining timelines and release schedules for the program
  • Define the Product roadmap for a new product development, leading AI/ML solution implementation for the product to bring more accurate results for the users
  • Coordinating with external stakeholders and internal stakeholders on the Program approach, define Cost and P&L projection for the engagement

Director – Delivery

Majesco Inc.
Columbus, USA
07.2017 - 12.2020
  • Managing delivery of large complex programs, assessing engagement risks, driving conclusions, and reviewing the output produced by the team
  • Assessing Project risks, mitigating risks, clearing blockers for the team, and ensure timely successful completion of the projects
  • Drive business transformation for clients to achieve growth and efficiencies
  • Design strategies to meet changing consumer expectations caused by digital changes
  • Collaborate with client executive leadership to adopt innovative trends such as artificial intelligence, and virtual reality
  • Shape the transformation theme, secure approvals, and implement
  • Leading and guiding the Project team by defining program/ project governance, thereby streamlining project communication and implementation towards Program success
  • Interacting with Client Engagement Managers and Client side CXOs on the Program updates and facilitating strategic decision making for the client
  • Responsible for meeting financial objectives of the account, improve the key parameters for the account and complete the projects within the budget
  • Coordinate through the various teams and stakeholders across layers and verticals and act as the escalation point for all development issues specific to enhancement
  • Defined the Digital transformation roadmap for the client for launching the digital platform (Technology: Angular 7 & .NET)
  • Managed a team size of 110+ resources (comprising Developers, Testers, Business Analysts, Architects & Project Managers)
  • Played instrumental role in driving development of Organization IT strategy by working closely with Clients C-level executive team for digital leadership through development of latest technology and digital capabilities
  • Championed strategic planning process and the digital transformation roadmap for the Clients
  • Implemented Robotics Process Automation solution and showed the path to improve efficiency in the business process at less cost
  • Successfully won Multi-year contracts with risk and reward sharing provisions

Senior Manager – Consulting

Dedicated Technologies
Columbus, USA
10.2015 - 06.2017
  • Analyzing complex business problems and user needs, defining Project Scope, assessing CBA (Cost Benefit Analysis) and proposing appropriate solution
  • Leading process analysis/system design, stakeholder needs assessments and impacts in an effort to align technical solutions with business strategies and directions
  • Charted the foundation for the technical effort by capturing the business expectations, Program Governance, Decision framework and Stakeholder needs
  • Evaluating the proposals from different vendors and shortlisting the appropriate proposals by coordinating the stakeholders for final review
  • Planning and prioritizing the system enhancements by assessing impact to the enterprise systems for Major legacy platform transformation Project
  • Facilitated the Clients strategic group for conducting the feasibility study for implementing latest technologies like Telematics, Data analytics, IoT, AI (IBM Watson) in the organization
  • Managed the consulting activity for the $200M transformation project
  • Key consultant in analyzing the vendors for $40M/year portfolio and involved in the vendor selection process for the transformation project
  • Reduced the Project overhead cost for the Organization by almost 30% by efficiently organizing and allocating the Business requirements in appropriate projects
  • Jointly with Deloitte consulting team have defined the capability model and desired goal state score for the Client

Senior Project Manager – Product implementation

Polaris Software Lab Inc.
Columbus, USA
08.2010 - 10.2015
  • Managed concept-to-launch of Software Product (Intellect Claims) in the Client environment to enable faster processing time and meeting regulatory guidelines
  • Achievement: Processing time of a Death Claim was reduced from 30 days to 20 days with improved Quality standards
  • Responsible for planning, managing project schedules to ensure on time and good quality deliveries within budget
  • Create and review Effort and Cost Estimates, Project plans and other supporting plans (i.e
  • Risk Management, Quality , Communication Plan etc)
  • Partnered with the key stakeholders to document business goals, processes and practices to define the system requirements and design approach for the Project
  • Plan for and acquire resources based on requirements during different phases of the project (People, Software, hardware, other equipment)
  • Manage Internal & External stake holders expectations
  • As a Project Manager/ Product Owner for ‘Intellect Claims’ solution at ‘Polaris Software Lab’, facilitated to improve the Claims Product to meet the US Market expectations
  • Achievement: Intellect Claims was rated as one of the top 15 ‘Life Death claim processing system’ by Celent

Manager, Business Associates

Tata AIG Insurance
06.2005 - 08.2010
  • Responsible for YOY Business growth for the branch
  • Have increased the business to 80% per month
  • Planned and implemented strategies for accelerating the business growth through Business drivers
  • Managed the Operations and Agency Distribution channel for the Branch
  • Managed and Mentored the Branch staffs/ Assistant managers to exceed expectations
  • Managed client and fulfilling the expectation with the support from the team
  • Enhancing the efficiency of business drivers through on job training related to Insurance, AML, KYC and MCG

Senior Business Manager

Polaris Software Lab
Chennai, India
  • Project: e-SMART - IOS Solution (eApplication/ Customer Management)
  • Requirement gathering and analysis through Requirement workshops and Focus group
  • Reverse engineered the ‘Actuarial calculation logic’ to build it in the Quote & Illustration module in IOS application
  • Authored functional and non-functional/system level requirements in the form of Use Cases, and in client required format
  • Managing the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team
  • Selected by ‘Polaris Software Lab’ as a facilitator to train and support the peer Business Analysts on Project development Process
  • Selected as a Core member, for the ‘Innovation Lab’ in ‘Polaris Software Lab Inc’ for ‘Mobile solution

Education

Master of Business Administration -

Amrita School of Business
Coimbatore

Bachelor of Electronic & Instrumentation Engineering -

National Engineering College
Tamil Nadu

Skills

  • Delivery strategy & Execution
  • Client Relationship Management
  • Strategic leadership & Vision
  • Financial Acumen & Portfolio Management
  • Team Management & Talent Development
  • Digital Transformation & Technology Modernization

Timeline

General Manager

HCLTech
10.2021 - Current

Delivery Director

Majesco
07.2021 - 10.2021

Director – Delivery (Consulting)

DISYS
01.2021 - 03.2021

Director – Delivery

Majesco Inc.
07.2017 - 12.2020

Senior Manager – Consulting

Dedicated Technologies
10.2015 - 06.2017

Senior Project Manager – Product implementation

Polaris Software Lab Inc.
08.2010 - 10.2015

Manager, Business Associates

Tata AIG Insurance
06.2005 - 08.2010

Senior Business Manager

Polaris Software Lab

Master of Business Administration -

Amrita School of Business

Bachelor of Electronic & Instrumentation Engineering -

National Engineering College

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Palaniappan Nallasivam