PALASH JAIN

GenAI for QA: Founded Uber’s first GenAI QA platform (QAi) to automate and scale QA workflow through intelligent agentic systems, aiming to cut QA effort by 50% across central QA at Uber saving close to $1.5M in annualized costs.

• Architected a multi-agent QA ecosystem with HITL workflows, memory components, and integration into existing tools; led 2025 roadmap and secured budget to scale.
• Delivered 100+ feature with 70% test coverage, 30% new test coverage and +70% output quality; built evaluation frameworks, prompt libraries, authoring frameworks, and intuitive UI for scaling HITL workflows.
• Evangelized QAi program through org-wide presentations and internal demo sessions, driving broad alignment and early adoption across product and QA teams.

Test Coverage Platform: Re-designed Manual Test coverage framework to enable effective measurement of Test coverage by implementing the ACC (Attributes, Components & Capabilities) framework and reduce defects leaked to end consumers (Riders and Earners).

• Built and scaled Uber’s test coverage platform, across Rider and Earner apps, improving baseline coverage from 70% to 98% and reducing overall defect leakage from ~90% to ~60%.
• Delivered an efficient test repository for Rider and Earner applications by refactoring existing ~50K tests down to ~15K tests while incorporating a framework to objectively measure and increase test coverage.
• Built feedback loop with Engineering by creating training programs to train 200+ Engineers to learn accessing, navigating and maintaining test coverage achieving 30% adoption of engineering-owned coverage updates.
• Established industry standard guidelines in line with ISTQB to author new tests in the repository ensuring quality of tests is maintained and trained a team of 100+ QA Testers to author tests and maintain coverage in adherence with set guidelines.

Engagement Manager: Led Engagement strategy for running efficient scaling programs with 150+ Program managers.

• Devised and ran overall Engagement strategy focusing on governance, communication & sustainable growth for 100+ programs aimed at building cost-effective, high quality scaling solutions via optimal Ops + Tech resources for Product and Engineering teams at Uber.
• Identified and scaled new engagement opportunities optimizing Eats Account Manager workflows and building universal grocery catalog by setting up cost-effective HITL (Human-In-The-Loop) scaled operations with required tech, saving +$15M in annual costs.
• Led Go-External strategy (generate revenue from external customers) to offer HITL scaling solutions in data labelling space.

Maps Data Curation Programs: Led 3 program managers and 300+ operators, running HITL Data programs to build cost effective and fresh Maps data for Uber. Liaised with Product and Engineering teams ensuring end-to-end delivery of products while contributing to future product roadmaps.

• Built Uber Maps by curating POI data for +2M top tripped places for key markets/ categories saving ~$30M in annual costs for Uber.
• Enabled Airline selection feature for ~1K major airports globally allowing users to be dropped at the correct terminal based on airline selection by mapping airline counters with physical location of terminals, resulting in ~20% improvement in drop-off accuracy.
• Designed improved pickup/ drop off experience for Transit stations by creating a product requirement document detailing user problem, proposed solution, data requirements, product flow/ design, rollout plan and integration plans with existing products/ services.
• Ran charter for 3 PgMs and 300+ Ops defining deliverables, goals and, tracking and reporting progress & performance via reviews.

Community Operations: Managed team of Community managers, data analysts, and operators focused on improving post-trip Customer Experience.

• Built Product Feedback Loop by leading a year long program to analyze customer feedback at scale and channel directly to ~70 product teams to help build long term solutions. The program helped reduce ~12M customer contacts, saving Uber ~$28M in cost annually.
• Laid foundations for Uber for Business Customer Support by streamlining U4B support efforts globally to understand current state, gaps, and influencing budgeting to source $4M budget and set up scaled support teams across 6 sites globally, supporting 10 languages.

• Led multiple client engagements while managing a team of ~10 project managers and analysts at a high growth startup offering advanced analytics services. Accelerated company growth from 10 to 50 employees delivering on key projects. Rewarded 5 promotions in 3 years.
• Revamped Forecasting & Planning processes for a leading Greek yogurt brand (revenues >$1B) resulting in ~5% improvement in forecast accuracy. Built a suite of custom tools and dashboards to enable its employees to self-serve future planning requirements.
• Optimized Routing for a luxury clothing brand by developing an m-VRP based Optimization Model. Identified ~$250k worth of savings in shipping costs by optimizing routes of product sets to be shipped to over 400 sales associates spread across the U.S.
• Enabled Targeted Marketing for a U.S. based fitness studio brand (~400 franchise locations) by performing segmentation analysis to identify customer segments for targeted marketing activities based on demographic, psychographic and behavioural factors.
• Revamped Pricing strategy for a major restaurant chain with presence in 100+ cities across the U.S. by analysing and generating new pricing tiers based on key attributes such as company costs (food / labor), competitor influence, guest satisfaction and consumer profiles.

• Built foundations in finance, accounting, company valuation methods and data analytics working on companies in consumer products and retail industry performing market research for potential M&A activities and preparing and maintaining financials of over 100 companies.