Palemene J. Lauano
Anchorage,USA
Summary
A challenging and rewarding position.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Rita's Enterprises
10.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Behavioral Health Specialist
Denali Family Services
09.2011 - 10.2016
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used office tools to document patient information, progress notes, and treatment plans.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Created progress reports, assessments and charting within required timeframes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
Pastor
Harvest Vision Church
01.2007 - 08.2011
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Led programs such as worship, study, fellowship, and service opportunities.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Coordinated and spearheaded programs to increase church members' service throughout community.
Strengthening Samoa Communities Program Manager
The Department of Human & Social Services
01.2009 - 01.2010
- Expanded reach of existing programs through tactical marketing campaigns targeting underrepresented populations.
- Streamlined processes for event coordination, reducing logistical challenges and increasing overall efficiency in executing community-focused initiatives.
- Championed diversity and inclusion initiatives throughout organization by incorporating equitable policies and practices into program design.
- Served as a public spokesperson at events, articulating organizational values while cultivating positive relationships with key stakeholders.
Healthy Marriages Project Coordinator
The Department of Human & Social Services
01.2007 - 01.2008
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Prevention Specialist
The Department of Human & Social Services
01.2004 - 01.2007
- Enhanced community awareness of drug-related issues through engaging presentations and workshops.
- Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
- Facilitated group sessions focused on developing coping skills and strategies for managing stressors related to substance use.
- Provided ongoing support to clients during their recovery process, fostering a sense of accountability and motivation.
- Organized community events promoting healthy lifestyles, leading to increased participation in prevention programs.
- Designed culturally sensitive outreach materials that effectively engaged diverse populations within the community.
- Collaborated with local organizations to establish support networks for those struggling with addiction.
Announcer/ Production
Showers of Blessings FM 104 Radio
01.2002 - 01.2004
- Mentored junior announcers and provided constructive feedback aimed at improving their on-air performance skills.
- Interviewed local celebrities and notable figures, creating engaging conversations that resonated with listeners.
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Delivered newsworthy stories on air using perfect pronunciation and inflection.
- Collaborated with producers and other team members to create innovative show formats that attracted new listeners.
Education
Ministerial Diploma -
Rhema Bible Training Center
Diploma -
Samoana High School
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Client service
- Operations management
- Project management
Certification
Ministerial License & Ordained, Rhema Bible Training Center, South Pacific
Hobbies and Interests
- Swing Trader Forex Market
Timeline
Owner
Rita's Enterprises
10.2012 - Current
Behavioral Health Specialist
Denali Family Services
09.2011 - 10.2016
Strengthening Samoa Communities Program Manager
The Department of Human & Social Services
01.2009 - 01.2010
Pastor
Harvest Vision Church
01.2007 - 08.2011
Healthy Marriages Project Coordinator
The Department of Human & Social Services
01.2007 - 01.2008
Prevention Specialist
The Department of Human & Social Services
01.2004 - 01.2007
Announcer/ Production
Showers of Blessings FM 104 Radio
01.2002 - 01.2004
Diploma -
Samoana High School
Ministerial Diploma -
Rhema Bible Training Center
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