Summary
Overview
Work History
Education
Skills
Timeline
Generic

Palepa Seui

Puyallup,WA

Summary

Dynamic operations professional with a proven track record at Saia LTL Freight, excelling in order processing and quality control. Adept at enhancing efficiency and resolving customer inquiries, I leverage strong communication and conflict resolution skills to foster positive relationships and drive team success. Committed to delivering exceptional service and operational excellence.

Overview

8
8
years of professional experience

Work History

Operations Clerk III

Saia LTL Freight
Fife, WA
04.2021 - Current
  • Processed customer orders and invoices, ensuring accuracy of information.
  • Resolved customer inquiries regarding product availability or delivery status.
  • Assisted in training new employees on company policies and procedures.
  • Implemented strategies to improve efficiency of daily operations activities.
  • Performed data entry tasks for order processing, shipping and billing activities.
  • Maintained accurate records of inventory, shipments, and deliveries.
  • Tracked orders throughout the supply chain cycle from receipt through delivery stages.
  • Ensured quality control standards were met before releasing products for shipment.
  • Maintained filing system for all operations documents and reports.
  • Prepared purchase orders for suppliers based on inventory requirements.
  • Investigated discrepancies between customer orders and actual deliveries received.
  • Coordinated shipments with freight carriers and provided tracking information to customers.
  • Managed incoming calls from customers regarding product inquiries and complaints.
  • Conducted regular audits of operational processes to ensure compliance with policies and regulations.
  • Developed effective working relationships with vendors to secure cost-effective solutions.
  • Collaborated with team members on special projects as needed.
  • Responded promptly to customer requests via email or phone in a professional manner.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Assisted dispatchers by responding to customer and driver complaints and inquiries.
  • Updated and input route information into computer system on daily basis.
  • Dispatched commercial, residential and roll off trucks as well as managed scale operations.
  • Maintained and processed operations information, including vehicle maintenance, accounting and route sheets.
  • Assisted in generating monthly productivity reports.
  • Collected daily on-site container information and updated inventory log.
  • Reviewed route sheets to facilitate proper billing and productivity reports.
  • Reported safety or customer service related issues to supervisor or manager.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Typed, formatted and edited correspondence and other documents.
  • Completed and mailed contracts, invoices or checks.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Trained staff members to perform work activities and use computer applications.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Team Lead

Wendy's
Tacoma, WA
10.2017 - 04.2021
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Maintained accurate records of employee attendance and task completion times.
  • Ensured compliance with industry standards and regulations.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Delegated tasks appropriately according to individual skill sets.
  • Identified opportunities for process improvements, implementing changes when required.
  • Coordinated team resources to achieve project goals.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Motivated staff through positive reinforcement techniques.
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Provided support to junior staff during peak periods of workloads.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with management team to implement new work procedures or policies.

Education

High School Diploma -

Lincoln High School
Tacoma, WA
06-2019

Skills

  • Order processing
  • Data entry
  • Quality control
  • Inventory management
  • Shipping coordination
  • Customer service
  • Document management
  • Electronic filing
  • Effective communication
  • Conflict resolution
  • Spreadsheet development
  • Confidentiality handling
  • Word processing
  • Scheduling appointments
  • Employee training

Timeline

Operations Clerk III

Saia LTL Freight
04.2021 - Current

Team Lead

Wendy's
10.2017 - 04.2021

High School Diploma -

Lincoln High School

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