Palesa Nthako

• Assisted clients in achieving self-sufficiency through targeted life skills training and daily routine guidance.
• Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
• Coordinated with outside agencies such as therapists, counselors, and medical professionals to ensure comprehensive support for each clients''s needs.
• Communicated well both verbally and in writing with clients, guardians, and medical professionals.
• Provided emotional support to enhance well-being and coping skills.
• Maintained detailed records of clients performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
• Handled incoming mail, bills and invoices and completed appropriate actions.

• Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
• Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
• Developed strong rapport with patients and families, fostering trust and open communication.
• Improved patient health outcomes through diligent monitoring and timely intervention.
• Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
• Utilized effective communication skills to address any concerns or questions from clients or their family members.

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• Enforced rules and managed behavior through developmentally appropriate discipline.
• Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
• Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
• Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Identified warning signs of emotional and developmental problems in children.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.