Summary
Overview
Work History
Education
Skills
References
Timeline
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PALESOO L ATAFUA

Pago Pago,American Samoa

Summary

Dynamic and results-driven professional with extensive experience at the United States Postal Service. Proven expertise in financial reporting and exceptional customer service. Successfully managed inventory and processed transactions, ensuring accuracy and efficiency. Recognized for resolving discrepancies and enhancing operational performance, contributing to a seamless customer experience.

Overview

30
30
years of professional experience

Work History

Window Clerk

United States Postal Service, USPS
San Pedro, CA
07.1995 - 04.2025
  • Advised customers on how to obtain legal entry into foreign countries or return home after traveling abroad.
  • Resolved customer inquiries regarding passport services in a timely manner.
  • Verified the authenticity of customer's identity documents.
  • Processed passport applications accurately and efficiently.
  • Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
  • Operated cash register accurately to process payments from customers.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Interacted with many customers daily.

Finance Officer/Lead Sales Clerk

United States Post Office
San Pedro, CA
07.2018 - 05.2021
  • Performed budgeting, forecasting, and variance analysis on a monthly basis.
  • Prepared monthly, quarterly and annual financial reports for management review.
  • Coordinated audits with both internal and external auditors to ensure accuracy of financial statements.
  • Conducted audit procedures and documented results to evaluate internal control effectiveness.
  • Created promotional displays to attract new customers and promote existing products.
  • Greeted and assisted customers to foster positive experiences.
  • Posed as models for advertising, artistic creation and display of goods.
  • Recognized security risks to properly handle situations.

Education

High School Diploma -

Long Beach Polytechnic
Long Beach, CA
06-1990

Associate of Arts -

Long Beach City College
Long Beach, CA

Skills

  • Customer service
  • Passport application processing
  • Transaction processing
  • Financial reporting
  • Inventory management
  • Cash handling
  • Team leadership
  • Time management
  • Auditing procedures
  • Prioritizing and planning
  • Internal auditing
  • Attention to detail

References

References available upon request.

Timeline

Finance Officer/Lead Sales Clerk

United States Post Office
07.2018 - 05.2021

Window Clerk

United States Postal Service, USPS
07.1995 - 04.2025

High School Diploma -

Long Beach Polytechnic

Associate of Arts -

Long Beach City College

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