Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Pali Feri

Traverse City,MI

Summary

Co-owner with broad experience in strategic planning, financial management, and customer relations. Improved customer satisfaction and operational efficiency across various roles, including Server, Golf Cart Attendant, and Hotel Housekeeper. Strong skills in business development, sales strategies, and workforce management, contributing to overall business growth. Collaborative leaders partner with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Co-Owner

Hoteleks
12.2023 - Current
  • Collaborated with co-owner (family) on strategic planning initiatives for long-term business success.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Managed day-to-day operations efficiently such as keeping track of 15 bookings that came in daily, ensuring smooth workflow and timely completion of tasks.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved customer satisfaction ratings by consistently delivering high-quality products, and services, and keeping our response score to customers' questions over 90%.

Server

Barrio
05.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing 5-6 tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hotel Housekeeper

Motel 72
01.2015 - 08.2020
  • Grew up in this hotel working for a family business.
  • Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Maintained and organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.

Golf Cart Attendant

Grayling Golf Club
04.2017 - 08.2019
    • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
    • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
    • Improved customer satisfaction by providing exceptional service and assistance to golfers.

Education

Bachelor of Science - Advertising Management

Michigan State University
East Lansing, MI
08.2024

Skills

  • Customer Relations
  • Sales Strategies
  • Strategic Planning
  • Workforce Management
  • Business Growth
  • Business Development

Additional Information

Experienced in navigating and utilizing a wide range of digital tools and platforms. Proficient in Google Docs for document creation and collaboration, Excel for spreadsheet management and data analysis, and Canvas for managing online courses and creativity. Comfortable using various websites and software applications to efficiently complete tasks and projects. From a young age, I've dedicated myself to working hard and consistently striving for excellence. Whether in professional or personal endeavors, I have a passion for taking good outcomes and making them even better, always seeking opportunities for improvement and growth.

Languages

Albanian
Native or Bilingual
English
Native or Bilingual

Timeline

Co-Owner

Hoteleks
12.2023 - Current

Server

Barrio
05.2023 - 07.2024

Golf Cart Attendant

Grayling Golf Club
04.2017 - 08.2019

Hotel Housekeeper

Motel 72
01.2015 - 08.2020

Bachelor of Science - Advertising Management

Michigan State University
Pali Feri