Summary
Overview
Work History
Education
Skills
Timeline
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Palin Lockett

Carmichael,CA

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. I am polite and attentive with my customers and I value their experience.

Overview

3
3
years of professional experience

Work History

Server

The Boiling Crab
03.2023 - 11.2024
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Bento Box Restaurant
06.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Dish Washer

Farwood Bar And Grill
02.2022 - 06.2022
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Food Service Worker

McDonald's
06.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.

Education

Sacramento City College
06.2025

High School Diploma -

Capital City Independent Study
06.2023

Skills

  • Customer Service

  • Food Preparation and Safety

  • Order Accuracy

  • Cash Handling

  • Menu Memorization

  • Professional Appearance

  • Cleanliness standards

  • Food Running

  • Sales expertise

  • Supply Restocking

  • Table Bussing

  • Relationship Management

  • Beverage Preparation

  • Table setting knowledge

  • Team member support

  • Menu item recommendation

  • Take-out service

  • Price memorization

  • Server training

Timeline

Server

The Boiling Crab
03.2023 - 11.2024

Server

Bento Box Restaurant
06.2022 - 04.2023

Dish Washer

Farwood Bar And Grill
02.2022 - 06.2022

Food Service Worker

McDonald's
06.2021 - 10.2021

High School Diploma -

Capital City Independent Study

Sacramento City College

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Palin Lockett