Summary
Overview
Work History
Education
Skills
Timeline
Generic

Palishia Phillips

Summary

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Amazon Warehouse Associate

Amazon
10.2024 - 02.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Worked safely around moving machinery.
  • Maintained clean, orderly work environment free of hazards.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Customer Service Representative

Sedgwick
07.2022 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Sales Associate

Beauty Exchange Beauty Supply
03.2020 - 07.2020
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Marshalls

Sales Associates
02.2018 - 10.2018
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Teacher's Assistant

Wimbush Child Care
01.2015 - 01.2017
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.

Education

GED -

Atlanta Metropolitan State College
Atlanta, GA
06-2014

Skills

  • Cardboard baling
  • Shipping and receiving
  • Product verification
  • Inventory counting
  • Equipment operation
  • Excellent driving record
  • Supply chain
  • Heavy lifting
  • Scheduling
  • Complaint resolution
  • Account updating
  • Order processing
  • Upselling
  • Promotional support
  • Retail loss prevention
  • Service oriented
  • Drawer balancing
  • Returns processing
  • Product restocking
  • Conflict resolution

Timeline

Amazon Warehouse Associate

Amazon
10.2024 - 02.2025

Customer Service Representative

Sedgwick
07.2022 - 12.2022

Sales Associate

Beauty Exchange Beauty Supply
03.2020 - 07.2020

Marshalls

Sales Associates
02.2018 - 10.2018

Teacher's Assistant

Wimbush Child Care
01.2015 - 01.2017

GED -

Atlanta Metropolitan State College

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