Pallavi Chitrapu

• Has good experience in Data analysis and Customer Service with Healthcare,Retail, Finance and Banking domains.
• Proficient in handling customer inquiries, complaints and Providing solutions in a timely and professional manner
• Skilled in documenting & maintaining detailed records.
• Knowledgeable about healthcare, banking and retail industry policies, procedures and regulations
• Able to effectively communicate with clients and customers.
• Experienced in handling Sensitive & Confidential customer information with utmost discretion.
• Ability to build rapport with customers, understand their needs and provide appropriate assistance.
• Strong Problem Solving Skills to identify and resolve customer issues effectively and to their satisfaction
• Excellent multitasking ability to handle multiple inquiries simultaneously
• Comfortable in using customer service software and other CRM tools
• Excellent oral and written communication Skills.
• Great Team Player with excellent interpersonal skills to work effectively with cross functional teams and colleagues.
• Ability to pay strong attention to detail and accurately process client requests, payments and other requirements
• Capability to work in a busy target driven environment and maintain high customer Satisfaction.
• A responsible data specialist with a wealth of knowledge gained from working in various data entry environments.
• Well-organized and meticulous in identifying and fixing system problems to finish tasks. analytical and decisive in solving problems.
• Proficiency with Internet Explorer, and Chrome—the three most popular internet browsers for Windows disseminating raw source documents, handling data entry, and editing.
• Assisted functional groups in sales, order entry, accounting, general ledger, contracts, and customer support.
• Able to oversee many concurrently operating projects with conflicting priorities.
• Skilled at entering and analyzing data using Microsoft Excel's sophisticated capabilities.
• Exhibited proficiency with data entry duties, entering a lot of information into Excel spreadsheets quickly.
• Has experience in normalization, data extraction, data mining, data cleansing, and data manipulation in addition to process optimization.
• Ensures that all appeals are received on time to guarantee payment for administrative, clinical, authorization, among other services.
• Having experience in building and managing error-free, well-organized Excel databases for effective data management.
• Extensive background in managing and developing service solutions for data input, shipping, and database maintenance.
• Expertise in performing Data Entry, pivot tables and V-lookup, collecting data and creating daily trend.
• Strong working knowledge of Microsoft Word, Excel, and PowerPoint.

MBA (Finance) from London School Of Business, University Of Wales Work experience in large and medium size corporate environments like Hewlett Packard, CITI Financial Services, Lyca Mobile and Everchem limited, London. Possess good communication skills, collaboration skills & proficiency at grasping concepts quickly and utilizing the same in a productive manner, a good team player, Self motivated and passion to succeed.

Available on request.