Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pallavi Chitrapu

celina

Summary

  • Has good experience in Data analysis and Customer management with Healthcare, Retail, Finance and Banking domains.
  • Proficient in handling customer inquiries, complaints and Providing solutions in a timely and professional manner Skilled in documenting & maintaining detailed records.
  • Knowledgeable about healthcare, banking and retail industry policies, procedures and regulations Able to effectively communicate with clients and customers.
  • Experienced in handling Sensitive & Confidential customer information with utmost discretion. Ability to build rapport with customers, understand their needs and provide appropriate assistance.
  • Strong Problem solving Skills to identify and resolve customer issues effectively and to their satisfaction. Excellent multitasking ability to handle multiple inquiries simultaneously
  • Comfortable in using customer service software and other CRM tools Excellent oral and written communication Skills.
  • Great Team Player with excellent interpersonal skills to work effectively with cross functional teams and colleagues.
  • Ability to pay strong attention to detail and accurately process client requests, payments and other requirements
  • Capability to work in a busy target driven environment and maintain high customer Satisfaction. A responsible data specialist with a wealth of knowledge gained from working in various data entry environments.
  • Well-organized and meticulous in identifying and fixing system problems to finish tasks. Analytical and decisive in solving problems.
  • Proficiency with Internet Explorer, and Chrome-the three most popular internet browsers for Windows disseminating raw source documents, handling data entry, and editing.
  • Assisted functional groups in sales, order entry, accounting, general ledger, contracts, and customer support. Able to oversee many concurrently operating projects with conflicting priorities.
  • Skilled at entering and analysing data using Microsoft Excel's sophisticated capabilities. Exhibited proficiency with data entry duties, entering a lot of information into Excel spreadsheets quickly.
  • Has experience in normalization, data extraction, data mining, data cleansing, and data manipulation in addition to process optimization.
  • Ensures that all appeals are received on time to guarantee payment for administrative, clinical, authorization, among other services.
  • Having experience in building and managing error-free, well-organized Excel databases for effective data management.
  • Extensive background in managing and developing service solutions for data input, shipping, and database maintenance.
  • Expertise in performing Data Entry, pivot tables and V-lookup, collecting data and creating daily trend.
  • Strong working knowledge of Microsoft Word, Excel, and PowerPoint. Database Programming and SQL.

Overview

10
10
years of professional experience

Work History

Accounting and Enrollment Coordinator

CVS Health
05.2024 - 01.2025
  • Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
  • Collected and arranged financial information and entered details into SAP ERR financial management system.
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Maintained detailed and accurate records between multiple databases and programs.

Accounting and Data Analyst

Centene, Superior Health Services
09.2022 - 05.2024
  • Conducted detailed analysis of large datasets to uncover trends, patterns, and correlations, providing valuable insights for strategic decision-making
  • Established quality control processes to ensure data entry accuracy, conducting regular audits and addressing discrepancies promptly
  • Created detailed reports on key performance metrics to track the progress and quality of data entry operations
  • Verified the accuracy of data entry by enforcing strict adherence to protocols, ensuring consistency and compliance with company standards
  • Created visually engaging Tableau dashboards to track key performance indicators and provide stakeholders with actionable insights
  • Helped customers with product selection, order processing, billing inquiries, returns, exchanges, and technical issues, ensuring a seamless experience
  • Provided account oversight, validating practices and verifying contract compliance.
  • Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
  • Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
  • Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.

Data and Account Analyst

Optum Healthcare
04.2021 - 09.2022
  • Managed a large volume of patient data, including lab results, medication records, and discharge summaries, while upholding strict confidentiality
  • Accurately and efficiently entered patient information, including demographics, medical histories, into electronic health record (EHR) systems
  • Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality
  • To support billing and reimbursement procedures, I used medical coding systems to accurately assign diagnostic and procedural codes
  • Worked with interdisciplinary teams to resolve data discrepancies and provide clarification for missing or incomplete information, ensuring accurate and comprehensive patient records
  • Participated in the creation and implementation of data entry procedures to promote workflow efficiency and data correctness
  • Developed and put into effect rules and processes for data input to guarantee correct and consistent data entry practices throughout various healthcare facilities
  • Varies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging les to eliminate duplication of data
  • Maintained electronic and paper-based patients' les and other healthcare records in a manner consistent with medical administrative, and legal regulations
  • Prepared, sorted, and scanned medical records of the patients in the Electronic medical Record Systems (EMR)
  • Worked along with medical specialists to gather information that was lacking or insufficient, guaranteeing the accuracy of the data
  • Performed routine quality checks to find and fix mistakes and anomalies in the EHR system's data
  • Accurately completed daily accounting entries and reports as well as accounts payable and month end reporting
  • Took part in training programs for new employees in data entry, offering direction and assistance
  • Accurately and quickly entered patient data, medical records, and billing information into the electronic health records (EHR) system
  • Offer Union members permanent benefits that stay with them after retirement or termination
  • Analysed current data systems and identified areas of improvement

Data Entry and Investment Accounting

Chase Bank
02.2018 - 04.2021
  • Financial analysis using transaction data can identify patterns and offer development possibilities
  • To increase efficiency and reduce errors, develop, and implement new data input and reporting processes
  • Updated and maintained accounting journals, ledgers and other records, detailing financial transactions (e.g., disbursements, expense vouchers, receipts, accounts payable)
  • This responsibility includes Enter the raw source documents, processing data input, and editing
  • Oversaw the utilization of resources and materials to guarantee accurate Excel record keeping
  • Analysing reports for the operations manager, updating and inputting client and customer data into databases, and preserving the confidentiality and accuracy of information and documents
  • Compiling information into an Excel file for Microsoft
  • Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners
  • Performs high-volume data entry using word processing, spreadsheet, or another computer software
  • Verifies integrity of data by comparing it to source documents
  • Reviews data for errors, missing pages, or missing information and resolves any discrepancies
  • Maintains a filing system and protects confidential customer information
  • Enter data for financial transactions such as accounts payable, accounts receivable, and general ledger entries
  • Building and maintaining profitable relationships with key customers
  • Come up with a process in place to ensure smooth work flow
  • To be a team player and exhibit leadership Skills
  • Maintain a positive attitude and focus on customer satisfaction
  • Developed trading strategies to maximize returns on investments.
  • Researched macroeconomic, industry and company-specific data to inform investment decisions.
  • Monitored market trends and news to identify emerging opportunities.
  • Helped clients make optimal decisions on amounts and timing of capitalization.

Customer Service Representative

T-Mobile
07.2017 - 02.2018
  • With Smart sheet prepared a spreadsheet-style project management solution for businesses managing multiple projects with dozens of moving parts
  • It helped to companies of all sizes manage workflows and improved collaboration
  • Provided excellent customer service by answering questions and addressing concerns professionally and courteously worked with the organization positively to build trust and rapport with telecom recipients
  • Expertise in extracting and analyzing telecom data to identify trends, and provide insights, by using tools such as Excel or telecom-specific analytics platforms
  • Ability to reconcile invoices, identify discrepancies, and resolve billing-related issues promptly
  • Actively listened to customer complaints, addressed concerns empathetically, and provided effective solutions to ensure a positive outcome
  • Educated customers on Verizon's products, services, and features, helping them to make informed decisions and maximizing the value they received from their plans
  • Also helped by minimizing errors and maintaining data integrity Knowledge with telecom-specific systems, such as Customer Relationship Management (CRM) platforms or billing software
  • Assisted customers with billing questions, account updates, and payment processing, ensuring clarity and resolving any discrepancies in a timely manner
  • Diagnosed and resolved technical issues related to Verizon products and services, including network connectivity problems, device malfunctions, and service outages

Accountant

Capital One
01.2015 - 06.2017
  • Prepared monthly, quarterly, and annual financial reports, ensuring accuracy and compliance with accounting standards
  • Analyzed financial performance, highlighting variances, and providing actionable insights to senior management
  • Conducted thorough reconciliations of general ledger accounts, ensuring accurate and timely closing of financial statements
  • Identified discrepancies and worked to resolve them promptly
  • Assisted in the preparation of annual budgets and quarterly forecasts, working with various departments to gather data and align financial expectations with business goals
  • Managed daily cash flow, ensuring liquidity needs were met and optimizing cash reserves
  • Provided recommendations for managing working capital and improving cash flow efficiency
  • Ensured all financial activities adhered to internal policies, corporate governance standards, and regulatory requirements
  • Assisted in internal and external audits by preparing supporting documentation and responding to inquiries
  • Leveraged financial data to support strategic business decisions, providing insights into profitability, cost control, and investment opportunities to drive business growth
  • Oversaw accounts payable and receivable processes, ensuring accurate and timely processing of invoices, vendor payments, and customer collections
  • Monitored overdue accounts and worked on resolution strategies
  • Identified opportunities to streamline financial processes and systems for greater efficiency and accuracy, contributing to ongoing improvements in the finance department's operations

Education

Finance -

London School of Business
01.2010

commerce - undefined

Anna Adarsh College
04.2006

Skills

  • Data Visualization
  • Query Tools
  • Data Validation
  • Data Mapping
  • Project Management
  • Statistical Analysis
  • Attention to Detail
  • Data Exports
  • Clear and Concise Communication
  • Reporting Tools
  • Data Entry
  • Structured Query Language (SQL)
  • Accurate Data Entry
  • Schedule Coordination
  • Strong Work Ethic
  • Administrative Support
  • Business Management
  • Customer Service
  • Analytical Problem Solving
  • Customer Relationship Management
  • Data Analysis (CRM)
  • SAP ERP
  • Accounts payable management
  • Teamwork
  • Excellent communication

Timeline

Accounting and Enrollment Coordinator

CVS Health
05.2024 - 01.2025

Accounting and Data Analyst

Centene, Superior Health Services
09.2022 - 05.2024

Data and Account Analyst

Optum Healthcare
04.2021 - 09.2022

Data Entry and Investment Accounting

Chase Bank
02.2018 - 04.2021

Customer Service Representative

T-Mobile
07.2017 - 02.2018

Accountant

Capital One
01.2015 - 06.2017

commerce - undefined

Anna Adarsh College

Finance -

London School of Business

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Pallavi Chitrapu