Pallavi Neema
Pittsburgh,P.A
Summary
Innovative and disciplined with years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction. Highly energetic Virtual Sales Representative recognized for exceeding revenue goals in e-commerce platforms. Delivers top quality virtual support, managing customer relations via email and online chat environments. Represents brands, assesses client needs and maintains top closing rates via customized recommendations.
Overview
9
9
years of professional experience
Work History
Event Coordinator
Gleefulgala
East Pittsburgh, PA
04.2017 - 12.2022
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Selected and ordered décor and event materials.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated schedules and timelines for events
Volunteer
North Allegheny School Dist
PITTSBURGH, PA
02.2019 - 03.2019
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Developed and maintained courteous and effective working relationships
Front Office Executive
Cummins research & technology India Ltd
PUNE, PA
07.2011 - 01.2012
- Managed the overall operation of the front office, including reservations and guest relations.
- Collaborated with travel agents, charters and sales offices in connection with guest reservations.
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Handling company inquiries, and sorting and distributing mail
- Scheduled Meetings and travel for executives
- Responsible for administrative tasks, including maintaining files and spreadsheets or sending out interoffice communications.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Updated reports, managed accounts and generated reports for company database
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Interacted with vendors to purchase and set up equipment and services
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Customer Care Executive
Maruti Suzuki, The Kothari Wheels
PUNE , MAHARASHTRA
01.2009 - 01.2010
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Evenly distributed assignments among team daily
- Prepared and maintained productivity reports and spreadsheets
- Negotiated and resolved executive complaints, billing inquiries and customer questions with a high degree of courtesy and professionalism.
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered free products or services to pacify irate or unsatisfied customers
- Took ownership of customers issues to follow problems through to resolution
- Kept accurate records of all customer interactions and transactions
- Collected customer information and analyzed customer needs to recommend potential products or services
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
Front Office Coordinator/Back Office
SUPRI ADVERTISING & ENTERTAINMENT PVT.LTD
PUNE, MAHARASHTRA
02.2008 - 11.2008
- Other duties as assigned (travel arrangements, schedule
- Familiarity with office machines (e.g Fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Knowledge of MS Office (especially Excel and Word)
- Good organizational and multi-tasking abilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Monitored office supplies by checking inventory and placing orders
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Organized and transferred incoming mail and checked correctness of outgoing mail
- Conducted research to assist with routine tasks and special projects
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Coordinated with human resources department to handle payroll and personnel databases
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries
- Handled office supply orders and inventorying
- Inventoried and ordered office supplies to maintain availability of products
Marketing Executive-Assistant
WECOM, World Expo & Convection Management Ltd
PUNE, MAHARSHTRA
10.2007 - 02.2008
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
- Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications
- Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
- Represents executive by attending meetings in executive's absence; speaking for executive
- Welcomes guests and customers by greeting them, in person or on telephone; answering or directing inquiries.
- Maintains customer confidence and protects operations by keeping information confidential
- Completes projects by assigning work to clerical staff; following up on results
- Prepares reports by collecting and analyzing information
- Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Trainee
IDEA Cellular Limited
INDORE, MP
11.2005 - 01.2006
- Handle Various projects and assignment relating to customer queries and complaints
- Maintain in the data base time to time
- Attending customer phone calls., Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed.
Customer Care Executive
Rukmani motors PVT
INDORE, MP
05.2005 - 11.2005
- For 4months and for 3 months as Inside sales consultant
- Able to prepare variety of documents including multiple-page letters, envelopes and reports
- Effectively communicate with clients, co-workers, and contractor s in-person, through e-mail, or regular business correspondence
- Comfortable to maintain latest equipment used for faxing and photocopying
- Maintaining various counter duties, office correspondence, managing staff
- Involving in booking of flights and hotels for executives of company & clients
- Dealing with walk- In customer at Showroom and resolving their Complaints & queries
- Co-coordinating with sales team for various processes to be full filled for activation and implementation
- Co-coordinating event data work & Liaison with Clients
- Training in sales and marketing department
- Role and responsibilities as Inside sales consultant-
- Greet customers upon entry to dealership to aid them in all inquiries
- Determine needs and desires of customer to show them viable options
- Show and explain all vehicle features and functions
- Go over financial aspect of purchasing car and financing options available
- Perform credit check for potential customers
- Draft all necessary paperwork for purchase of new car
- Attend meetings and local seminars to discuss new makes and models of cars and their features.
Trainee
ICICI PRUDENTIAL LIFE INSURANCE
INDORE, PA
06.2003 - 07.2003
- I got training in sales and marketing departments
- I have submitted project title “Investment Options (Insurances)
- Worked in USA as volunteer-
- Work as volunteer in son's school (North Allegheny school district as coordinator
- I have worked as Event Coordinator responsibilities include:
- Understanding requirements for each event
- Planning event with attention to financial and time constraints
- Booking venues and schedule speakers
Education
BBA - Finance
Prestige Institute of Management & Research
INDORE ,MP2005
Skills
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Employee Performance Evaluations
- Special Events Management
- Public Relations
- Sales and Marketing Expertise
- Customer Relationship Management
- Client Needs Assessment
- Client Satisfaction
- Microsoft -Excel ,word and paint
Hobbies
Dancing ,Arts and crafts ,Reading
Extra Circular Activities-
Active participation in Ballet & Drawing competition and get certificates.
Timeline
Volunteer
North Allegheny School Dist
02.2019 - 03.2019
Event Coordinator
Gleefulgala
04.2017 - 12.2022
Front Office Executive
Cummins research & technology India Ltd
07.2011 - 01.2012
Customer Care Executive
Maruti Suzuki, The Kothari Wheels
01.2009 - 01.2010
Front Office Coordinator/Back Office
SUPRI ADVERTISING & ENTERTAINMENT PVT.LTD
02.2008 - 11.2008
Marketing Executive-Assistant
WECOM, World Expo & Convection Management Ltd
10.2007 - 02.2008
Trainee
IDEA Cellular Limited
11.2005 - 01.2006
Customer Care Executive
Rukmani motors PVT
05.2005 - 11.2005
Trainee
ICICI PRUDENTIAL LIFE INSURANCE
06.2003 - 07.2003
BBA - Finance
Prestige Institute of Management & Research
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