Pallavi Sharma
Brampton
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Expertise in mathematics and finance related initiatives. Solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Machine Operator
Cascades
09.2021 - 10.2024
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Cashier
7-Eleven
08.2022 - 05.2024
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Recommended, selected, located, and obtained products to meet customer needs.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Customer Service Representative
IO Solutions
11.2020 - 06.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
Crew Member
McDonalds
05.2019 - 04.2021
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Assembled and served meals according to specific guest requirements.
Front Desk Receptionist
Daffodils Study Abroad Pvt. Ltd.
07.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Diploma in Business Administration:Sales&Marketing
Herzing College
Montreal, QC04-2021
Commerce
DRV DAV School
Phillaur, India03-2018
Skills
- Customer service
- Time management, Problem solving and Excellent communication(Verbal & Written)
- MS Excel, Word, PowerPoint and Outlook
- Accounting Support
- Data Entry Documentation
- Document and File Management
- Appointment Scheduling
- Strong Work Ethic
Certification
- CPR,AED AND FIRST AID
Timeline
Customer Service Cashier
7-Eleven
08.2022 - 05.2024
Machine Operator
Cascades
09.2021 - 10.2024
Customer Service Representative
IO Solutions
11.2020 - 06.2021
Crew Member
McDonalds
05.2019 - 04.2021
Front Desk Receptionist
Daffodils Study Abroad Pvt. Ltd.
07.2018 - 12.2018
Diploma in Business Administration:Sales&Marketing
Herzing College
Commerce
DRV DAV School
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