Hi, I’m
Palma Genova Hood
Charlotte,NC
Summary
Highly motivated and results-oriented Invoicing Specialist with 5 years of experience in streamlining billing processes and ensuring contract, warranty, and D2C billing accuracy across complex networks. Proven ability to lead and develop teams, implement automation solutions, and establish KPIs to drive continuous improvement in billing efficiency and compliance. Passionate about leveraging technology to optimize revenue recovery and enhance customer satisfaction.
Overview
21
years of professional experience
Work History
Electrolux Major Appliances
Last Mile Coordinator/Invoice Specialist
09.2019 - Current
Job overview
- · Process invoices according to company procedures and client requirements.
- · Verify the accuracy of invoice data, including quantities, pricing, and tax calculations.
- · Maintain accurate and organized records of issued invoices and payments received.
- · Manage customer inquiries related to invoices and billing statements.
- · Resolve billing discrepancies and errors promptly and professionally.
- · Track and monitor outstanding invoices using the third-party invoicing platform A3.
- · Maintain current and accurate invoice pricing by provider for the contract, warranty, D2C and ESA installers.
- · Regularly evaluate processes to pinpoint areas for improvement. Analyze data, gather feedback from customers and employees, and look for inefficiencies.
Electrolux Home Care Products Ltd.
Compliance Manager/Fulfillment Analyst
01.2014 - 01.2019
Job overview
- Worked on Supply Chain team maintaining routing guides for all customers and reducing charges associated with compliance.
- Reported to Director of Supply Chain.
- Reduced compliance cost 76.5% in year 2017 by working closely with warehouse and sales teams to ensure all shipping guidelines were followed and adjusted as needed.
- Reviewed and approved/disputed any claims related to shipping/packaging issues.
- Ensured orders were received and shipped on time by working closely with Accounts Receivable and Warehouse Associates.
- Significantly increased customer scorecard grades and presented scorecard and logistics results monthly to Leadership and Supply Chain teams.
- Complied with vendor requirements by collaborating with IT to initiate/update accounts. Reviewed customer issues, company processes and all other operational areas to check compliance.
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Reviewed open orders daily to verify accuracy.
- Corrected any exceptions on EDI orders and advise customer as necessary.
- Maintained cross-reference table.
- Researched and traced shipments.
- Communicated any inventory issues with customers in regard to back orders.
- Managed inventory/prioritized by urgency.
- Coordinated rush orders and order changes.
- Monitored shipments to guarantee on-time delivery.
- Compiled and analyzed data and presented updates on sales and supply chain requirements.
- Collaborated and communicated with various team members, business partners and vendors.
- Utilized well-developed research skills to determine inefficiencies within supply chain and implemented methodologies that would improve performance.
- Reduced risk exposure by identifying and addressing areas of noncompliance.
Electrolux Major Appliances
Accounts Receivable Specialist
01.2003 - 01.2014
Job overview
- Provided monthly aging reports to upper management for review.
- Kept accounts in good standing including open invoices as well as any deductions.
- Researched and processed credits or denials for claims.
- Created process and procedure manual for multiple accounts in both the U.S and Canada.
- Used SQL reports to effectively manage accounts.
- Developed detailed monthly reports outlining status of accounts for management.
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Examined and processed chargeback notifications to customers for payment to avoid releasing debt to outside collection agencies.
- Performed research and due diligence to resolve issues in a timely manner.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Education
Columbia Southern University, Orange Beach, AL
Bachelor of Science from Finance
01.2014
Skills
- Strong Analytical Skills
- Investigative Research
- Cross-functional Team Collaboration
- Contract Management
- Discretion and Confidentiality
- Process Improvement
- Best Practices Implementation
- Policy Development
Websites
Timeline
Last Mile Coordinator/Invoice Specialist
Electrolux Major Appliances
09.2019 - Current
Compliance Manager/Fulfillment Analyst
Electrolux Home Care Products Ltd.
01.2014 - 01.2019
Accounts Receivable Specialist
Electrolux Major Appliances
01.2003 - 01.2014
Columbia Southern University
Bachelor of Science from Finance
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