Summary
Overview
Work History
Education
Skills
References
Timeline
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Palma Ponte

Summary

Encouraging leader / manager and problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

General Manager

Lunella Ristorante
12.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.

Office Manager

BIO-DYNAMIC TECHNOLOGIES
01.2005 - 01.2014
  • Communicated effectively with patients, doctors, and insurance companies
  • Oversaw office duties and responsibilities including managing employees, scheduling, and payroll and new employee training
  • Maintained customer/patient relations
  • Worked closely with patients and doctors in processing orders for Durable Medical Equipment needed for post-operative care and rehabilitation
  • Mastered MEDACT (inputting and organizing patient demographics and orders)
  • Verified benefits and eligibility; obtained authorizations
  • Collected and process necessary billing documentation
  • Stocked and billed custom and off-the-shelf bracing
  • Managed high volume calls
  • Conducted new employee training.

Second Grade Teacher

ALLENTOWN SCHOOL DISTRICT
08.2002 - 07.2003


  • Developed and implemented lessons in a standards-based classroom
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
  • Incorporated hands-on activities and interactive games into lessons, stimulating student interest and engagement in course materials.
  • Managed classroom effectively using positive discipline techniques and behavior management plans tailored to individual student needs.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Assessed student progress regularly through formative assessments, providing timely feedback for improved academic performance.
  • Developed strong relationships with parents through consistent communication, leading to increased parental involvement in their child''s education.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Implemented a positive reward system to motivate students and reinforce good behavior, resulting in a more productive classroom environment.
  • Chaperoned field trips to maintain safety and encourage learning.
  • Kept classroom clean, organized, and safe for students and visitors.
  • Provided after-school tutoring sessions for struggling learners, increasing their confidence and abilities in core subject areas.
  • Stayed abreast of new trends in education by attending professional development courses and in-service trainings.
  • Participated in team-based workshops
  • Effectively evaluated and documented daily assessment reports
  • Planned lessons according to district standards to cover requirements and prepare for standardized tests.
  • Participated in mentor/inductee program.
  • Created a welcoming classroom atmosphere by establishing clear expectations and routines, promoting a sense of belonging among students.
  • Collaborated with colleagues to develop cross-curricular projects, fostering critical thinking skills and interdisciplinary learning.
  • Built positive relationships with parents to involve families in educational process.
  • Differentiated instruction to meet the unique learning needs of each student, ensuring all students were able to access the curriculum successfully.

Therapeutic Staff Support

NEW HOPE OF PENNSYLVANIA, INC
05.1997 - 08.2002
  • Created and implemented treatment programs for autistic and behaviorally challenged children while fostering positive relationships with their families
  • Conducted one-to-one therapy with challenged children and adolescents
  • Maintained steady progress of implemented treatment programs
  • Documented daily progress
  • Provided family intervention and education to aid in their daily lives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Substitute Teacher, K-5

Pleasant Valley School District
03.1996 - 06.1997
  • Managed daily classroom routines efficiently, promoting a structured environment conducive to learning according to daily lesson plans.
  • Enhanced classroom management skills by implementing clear expectations.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.

Pre-K Teacher

Tender Heart Learning Center
09.1995 - 03.1996
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
  • Fostered a love of learning among students by maintaining an energetic teaching style and incorporating creative, interactive elements into lessons.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Promoted sensory development by providing access to different textures.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Office Manager

PPHP
Smithtown , NY
07.2014 - 05.2019
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Scanned and uploaded medical records into electronic medical records system.
  • Maintained and obtained medical records.
  • Reviewed medical records and summarized care.
  • Maintained current and accurate medical records for patients.
  • Monitored employee performance and productivity.
  • Established and enforced employee performance policies.
  • Reviewed employee performance and developed improvement plans.
  • Supervised employee performance, preventive maintenance, and safety.

Education

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Staff Management
  • Staff Supervision
  • Employee Scheduling
  • Verbal and written communication
  • Staff Training and Development

References

Available Upon Request

Timeline

General Manager

Lunella Ristorante
12.2021 - Current

Office Manager

PPHP
07.2014 - 05.2019

Office Manager

BIO-DYNAMIC TECHNOLOGIES
01.2005 - 01.2014

Second Grade Teacher

ALLENTOWN SCHOOL DISTRICT
08.2002 - 07.2003

Therapeutic Staff Support

NEW HOPE OF PENNSYLVANIA, INC
05.1997 - 08.2002

Substitute Teacher, K-5

Pleasant Valley School District
03.1996 - 06.1997

Pre-K Teacher

Tender Heart Learning Center
09.1995 - 03.1996

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