Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Palmero

Gotha,FL

Summary

Results-driven leader with 11 years of diverse experience across business operations, including roles as Back Office Lead, Holiday Hiring Coordinator, and Order Support Lead. Proven track record in managing complex projects, streamlining processes, and driving operational efficiency. Adept at strategic planning, resource management, and fostering cross-functional collaboration to achieve business goals. Recognized for adaptability, reliability, and consistent delivery in fast-paced, dynamic environments. Strong communicator and problem-solver with exceptional organizational skills that enhance team performance and ensure successful outcomes.

Overview

6
6
years of professional experience

Work History

Order Support Lead

Best Buy
03.2025 - Current
  • Managed a team of 84 support professionals, fostering teamwork and setting performance goals.
  • Conducted regular weekly performance evaluations and provided constructive feedback for continuous improvement among team members.
  • Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
  • Proactively identified potential delivery flaws through pattern analysis of recurring customer issues.
  • Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
  • Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
  • Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
  • Streamlined support processes for increased efficiency and better response times.
  • Improved customer satisfaction by addressing and resolving support issues in a timely manner.
  • Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.

Front End Supervisor

Best Buy Co Inc.
10.2019 - 09.2020
  • Supervised a 28-member front-end team during the pandemic, optimizing task assignments, achieving budgetary goals, and fostering a collaborative and efficient work environment.
  • Provided comprehensive training, mentorship, and support, promoting employee development, engagement, and retention.
  • Resolved customer concerns promptly, enhancing customer satisfaction and loyalty through proactive issue resolution and follow-up.
  • Managed cash operations across 28 checkout stations, ensuring secure cash handling procedures and minimizing discrepancies.
  • Consistently exceeded sales targets and upheld high customer service standards, demonstrating a commitment to operational excellence and service quality.

Education

Bachelor of Science - Business Administration And Management

Valencia College
Orlando, FL
08.2022

Skills

  • Discretion and confidentiality
  • Project management
  • Database management
  • Customer service
  • MS office
  • Multitasking and organization
  • Team oversight
  • Strategic planning

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual
Latin
Full Professional
Japanese
Limited Working
French
Limited Working

Timeline

Order Support Lead

Best Buy
03.2025 - Current

Front End Supervisor

Best Buy Co Inc.
10.2019 - 09.2020

Bachelor of Science - Business Administration And Management

Valencia College

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