Summary
Overview
Work History
Education
Skills
Timeline
Generic

Palmira Gonzalez

San Antonio

Summary

Dynamic bilingual customer service professional with extensive experience at Mac.Bid, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and data entry proficiency. Recognized for adaptability and collaboration in fast-paced environments, consistently delivering timely and accurate support to clients in both English and Spanish.

Overview

16
16
years of professional experience

Work History

Bilingual CSR

Mac.Bid
02.2025 - Current
  • Assisted customers in both English and Spanish to resolve inquiries efficiently.
  • Processed customer transactions using CRM software, ensuring accuracy and timely service.
  • Provided support to team members by sharing knowledge of products and services.
  • Adapted quickly to new systems, enhancing customer interaction experiences.
  • Handled routine inquiries, maintaining a positive and professional demeanor at all times.
  • Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.
  • Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.

Insurance Agent/Asst Manager

Pronto Insurance Company
08.2024 - 01.2025
  • Assisted clients with insurance policy inquiries and claims processing
  • Maintained accurate client records in database systems
  • Coordinated communication between clients and insurance agents
  • Developed and updated informational materials for client education
  • Coordinated with underwriters to facilitate timely and accurate policy issuance for clients.
  • Assisted agents in generating new business leads for increased policy sales.

Dispatcher/CSR

Famsa Furniture
03.2023 - 04.2024
  • Coordinated delivery schedules to optimize route efficiency and minimize delays.
  • Managed communication between drivers and customers to ensure timely updates.
  • Utilized dispatch software to track vehicle locations and performance metrics.
  • Assisted in training new dispatchers on operational protocols and software use.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Data Entry Clerk

Transplace
03.2022 - 05.2022
  • Entered data accurately into internal systems to ensure timely processing of shipments.
  • Maintained organized records to support inventory management and tracking initiatives.
  • Collaborated with team members to resolve discrepancies in data entries efficiently.
  • Utilized MS Excel and warehouse management software for data validation and reporting tasks.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Dispatcher/Data Entry

Charger Logistics
11.2019 - 10.2021
  • Coordinated daily dispatch operations to optimize route efficiency and enhance delivery timelines.
  • Managed real-time communication with drivers to ensure timely updates and issue resolution.
  • Utilized transportation management systems to track shipments and monitor performance metrics.
  • Implemented process improvements that reduced delays in dispatching and increased customer satisfaction.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.

Labler

Carroquin/Transplace
02.2019 - 11.2019
  • Operated labeling machines to ensure accurate product identification and compliance with industry standards.
  • Collaborated with team members to maintain workflow efficiency and meet production targets.
  • Conducted quality checks on labeled products, ensuring adherence to company specifications.
  • Assisted in troubleshooting labeling equipment issues, contributing to minimized downtime.

Security Officer

C.H. Robinson
04.2018 - 06.2019
  • Monitored premises to ensure safety and security compliance.
  • Conducted regular patrols to identify potential hazards and prevent incidents.
  • Responded promptly to alarms and emergencies, coordinating with local authorities.
  • Maintained detailed reports of daily activities and security breaches for review.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Parts Delivery Driver

Oreily's Auto Parts
04.2017 - 06.2018
  • Delivered auto parts efficiently to customer locations, ensuring timely service and satisfaction.
  • Loaded and unloaded delivery vehicles, adhering to safety regulations and best practices.
  • Maintained accurate records of deliveries and inventory levels for operational efficiency.
  • Communicated effectively with customers to confirm orders and address inquiries promptly.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.

Provider

Nursing From the Heart
01.2010 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

GED -

Carswell
Fort Worth, TX
12.2018

Skills

  • Fluent bilingualism
  • Call center experience
  • Data entry proficiency
  • Upselling strategies
  • Customer service
  • Team collaboration
  • Shipping and receiving
  • Multitasking and organization
  • Adaptability and flexibility
  • Active listening
  • Verbal and written communication
  • Creative problem solving
  • Money handling
  • Problem resolution
  • Microsoft Excel
  • Data entry
  • Documentation
  • Complaint handling
  • Shipping procedures
  • Microsoft outlook
  • Scheduling
  • Data collection
  • Follow-up skills
  • Payment processing
  • Paperwork processing
  • Professional telephone demeanor
  • Dispute resolution

Timeline

Bilingual CSR

Mac.Bid
02.2025 - Current

Insurance Agent/Asst Manager

Pronto Insurance Company
08.2024 - 01.2025

Dispatcher/CSR

Famsa Furniture
03.2023 - 04.2024

Data Entry Clerk

Transplace
03.2022 - 05.2022

Dispatcher/Data Entry

Charger Logistics
11.2019 - 10.2021

Labler

Carroquin/Transplace
02.2019 - 11.2019

Security Officer

C.H. Robinson
04.2018 - 06.2019

Parts Delivery Driver

Oreily's Auto Parts
04.2017 - 06.2018

Provider

Nursing From the Heart
01.2010 - 01.2017

GED -

Carswell

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