Maria Talia Pacheco
Security Guard
San Diego,CA
Summary
- Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
Work History
Security Receptionist
Allied Universal Security Services
San Diego, CA
2013.01 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Collaborated with building owners to determine needs and make proactive adjustments to meet changing demands.
- Secured 25 doors in office and main building
- Operated multi-line telephone system to independently handle over [Number] calls each day.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept records in CRM to maintain customer data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Resolved customer problems and complaints.
Skills
- New Security Technologies
- Security Reporting
- Staff Leadership
- Risk Reduction
- Access Control
- Budget Development
- Medical Emergency Response
- Threat and Vulnerability Analysis
- Microsoft Office
- Customer and client relations
- Office administration
- Mail handling
- Correspondence distribution
- Professional demeanor
- Sorting and labeling
- Security awareness
Additional Information
- 1
Timeline
Security Receptionist
Allied Universal Security Services
2013.01 - Current
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