Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paloma Carvajal

Austin,TX

Summary

I have a combination of organizational, multitasking, communication, and customer service skills that makes me an effective diligent receptionist/secretary. I can also handle data entry, problem-solving, and keeping a professional manner. Excelled in team management and health and safety protocols, reducing maintenance costs and enhancing operational efficiency. Demonstrated adaptability and exceptional interpersonal communication, ensuring high standards of Policy Procedures and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Custodian Supervisor Part Time

Global Maintenance
09.2021 - Current
  • Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
  • Conducted regular inspections of facilities to identify areas requiring additional attention or improvement for night shifts only.
  • Coordinated schedules effectively between multiple shifts, ensuring seamless transitions and maintaining continuity of custodial operations.
  • Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
  • Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
  • Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
  • Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
  • Managed budgets responsibly, tracking expenditures and identifying opportunities for cost reduction where possible.
  • Prepared and submitted accident and injury reports.
  • Assigned job duties and monitored performance against objectives.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Maintained required records of work hours, budgets and payrolls.

Receptionist Full Time

State Wide Accounting
01.2024 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices handled customer service.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints. Handled payments for accounts and receivable. Completing data entry, accounts payable or light.
  • Responded to inquiries from callers seeking information; Served as Spanish translator.
  • Supported company correspondence by drafting and distributing memos and emails. Maintained files, records of transactions.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

VSA Full Time

Hertz Car Rental
08.2022 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members also kept interior of company vehicles cleaned.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions on driving maintaining company vehicles.

Education

GED -

Bryan High School
Bryan, TX
01-2015

Skills

  • Organization skills
  • Audience interaction
  • Telephone skills
  • Physical flexibility
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Carpet cleaning
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Employee evaluations
  • Clerical support
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Office management
  • Teamwork and collaboration
  • Effective multitasking
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Clear communication
  • Organizational skills
  • Creative thinking
  • Adaptability and flexibility
  • Decision-making
  • Timekeeping
  • Complaints handling
  • Microsoft office
  • Administrative skills
  • Analytical thinking
  • Conflict resolution
  • Call answering and routing
  • Payment processing
  • Visitor and customer relations
  • Billing and invoicing
  • Customer complaint resolution
  • Documentation
  • Interpersonal communication
  • Records maintenance
  • Desktop computers
  • Adaptability
  • Policy enforcement
  • Quality assurance

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Receptionist Full Time

State Wide Accounting
01.2024 - 12.2024

VSA Full Time

Hertz Car Rental
08.2022 - 12.2023

Custodian Supervisor Part Time

Global Maintenance
09.2021 - Current

GED -

Bryan High School

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Paloma Carvajal