Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paloma De La Torre

Estero

Summary

As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Experienced with, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Edible Arrangements, Fort Myers
03.2019 - 06.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offering advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with special arrangements, certain order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Seasonal worker

Waitress/Bartender

Olivers Place, Fort Myers Beach
12.2020 - 09.2022
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with a POS system to place orders, manage bills.

Bartender

Burntwood Tavern, Naples Fl
10.2022 - 02.2023
  • Skilled in crafting a wide range of cocktails, maintaining inventory, and ensuring a clean organized workspace.
  • Known for strong communication and multitasking abilities.
  • Seasoned mixologist with a passion for creating innovative and flavorful cocktails.
  • Proficient in utilizing premium ingredients and techniques to craft libations tailored to individual preference.
  • Strong understanding of flavor profiles, spirits, and wine.
  • Engaging with customers, providing personalized recommendations to enhance their experience.

Waitress

Coconut Jacks Waterfront Grill, Bonita Beach
02.2023 - Current
  • Experienced server with a proven ability to deliver exceptional hospitality in a fast paced dining establishment.
  • Proficient in menu knowledge, order taking, and ensuring accuracy in food and beverage delivery.
  • Skilled in anticipating guest needs, and providing attentive service.
  • Strong multitasking skills in a teamwork environment.
  • Fold retail for running side work.
  • Stock necessary sections for a successful shift.

Bartender/Assistant Manager

Enzo's Italian Restaurant
02.2023 - 06.2025
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High school -

Cape Coral High school
01.2020

Skills

  • Food safety card
  • Alcohol consumption certificate
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Call center experience
  • Relationship building
  • Microsoft Excel
  • Complaint handling
  • Conflict resolution

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted management with the training of 3 new staff members.
  • Oversaw liquor cost, resulting in 30% improvement.

Certification

Food Handler Card

RCS Training


Timeline

Bartender/Assistant Manager

Enzo's Italian Restaurant
02.2023 - 06.2025

Waitress

Coconut Jacks Waterfront Grill, Bonita Beach
02.2023 - Current

Bartender

Burntwood Tavern, Naples Fl
10.2022 - 02.2023

Waitress/Bartender

Olivers Place, Fort Myers Beach
12.2020 - 09.2022

Customer Service Representative

Edible Arrangements, Fort Myers
03.2019 - 06.2024

High school -

Cape Coral High school

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Paloma De La Torre