Paloma Espinoza

• Greeting every customer kindly, listening to requests and creating personalized, delicious beverages, always ensuring satisfaction is met.
• Cultivated connections with customers during hectic periods to promote fun, positive environment.
• Kept a timely flow of orders
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

All in one position as cashier, server, food runner, bartender and busser. This restaurant reinforces that there is always something to do, and keeps a focus on excellent and efficient service.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning many from satisfied customers.
• Carried out opening, closing and shift change duties to keep the restaurant running smoothly and the team ready to meet customer needs.
• Helped set up of banquet food stations and coordinated service to multiple dining areas.

As a waitress here I have learned how to work as a team to make our guests happy.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Consistently kept server areas clean and stocked.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

My responsibilities as a server were to warmly greet and seat customers, take their order while upselling food and beverage pairing; utilizing clover systems.

• Cultivated warm relationships with regular customers.
• Food running and making sure all dishes were complete and served to the right guest
• Manicuring tables in between courses, bussing tables thoroughly
• Provide attentive service to many tables at a time with a focused mind and a positive attitude
• Explained menu items and suggested appropriate options for food allergy concerns.