PALOMA GALLARDO
East Palo Alto,CA
Summary
Hospitality Industry - Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships in dynamic, fast-paced settings. Trained to direct and coordinate various areas and or departments that are required by the company. Enthusiastic, motivated, proactive, a quick learner, flexible and an empathic person.
Overview
16
16
years of professional experience
Work History
Manager
Hotel Casa de Playa
06.2017 - 09.2023
- Coordination and supervision of the teams in charge to achieve the established goals
- Management of personnel and delegation of functions in their corresponding areas
- Strengthened communication skills through regular interactions with others
- Generate timely operational routines to ensure the proper development of processes
- Implementation of strategies to reduce costs and minimize losses
- Service quality control
- Agreements with suppliers
- Market study and identification of opportunities
- Reservations and sales management in different virtual channels (OTAS, website, social networks, etc), manual and direct
- Demonstrated leadership skills in managing projects from concept to completion
- Identified issues, analyzed information and provided solutions to problems
- Structuring Schedules, vacations and permits for workers in the department
- Completed bi-weekly payroll for employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Representative
El Refugio de Vichayito
10.2019 - 02.2021
- Creation of Special Rates (post pandemic)
- Quick and accurate response to customer inquiries
- Coordination with other departments to provide a comprehensive service
- Teamwork to facilitate the achievement of objectives
- Developed and implemented sales strategies to increase profits
- Reservations and sales management in different virtual channels (OTAS, website, networks social, etc), manual and direct
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Collaborated with managers to provide customer feedback
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Sales Representative
Kichic Boutique Hotel
04.2018 - 12.2019
- Preparation and filing of documentation (planning, sheet and reservation book)
- Reservations and sales management in different virtual channels (OTAS, website, networks social, etc), manual and direct
- Quick and accurate response to customer inquiries
- Attention and customer service
- Coordination with other departments to provide a comprehensive service
- Event organization - Mostly weddings and Retreats
- Teamwork to facilitate the achievement of objectives
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Reception Supervisor
Hotel Arennas
04.2016 - 06.2017
- Use of OPERA and MICROS Systems
- Execution of operational and administrative procedures
- Planning and organizing the specific tasks of the department
- Communicating and training the staff on the objectives established by the hotel
- Control of daily reservations to ensure proper compliance and detect possible incidents
- Responsible for solving any problems with guests -escalating to manager only if needed
- Innovate together with marketing promotions
- Performing administrative tasks
- Control and monitoring of information
- Control and monitoring of budgets and expenses
- Coordination with different departments
- Teamwork to facilitate the achievement of objectives
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Structuring Schedules, vacations and permits for workers in the department
- Interceded between employees during arguments and diffused tense situations
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Manager
Hotel Del Wawa
08.2012 - 04.2016
- Support to owner in the planning and execution of operational, commercial and financial management
- Proposal of strategies to increase performance and profitability
- Efficient management of administrative, productive and maintenance resources of the company
- Coordination and supervision of the teams in charge to achieve the established goals
- Established new business relationships
- Implementation of strategies to achieve the established objectives
- Preparation of monthly reports
- Direct contact with guests Sales (direct bookings and OTAs)
- Responsible for solving Guest problems
- Innovate together with owner future promotions planning and development of various events
- Structuring of Schedules, vacations and worker permits
- Communicate and train staff on business and departmental goals set by the hotel
- Planning and organization of the specific tasks of each department
- Incharge of Hiring Staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
English Teacher
Language Center Universidad Cesar Vallejo
03.2011 - 12.2011
- Conduct regular assessments and provide feedback on students' progress in language learning
- Utilize a variety of teaching methods and techniques to cater to the diverse learning needs of students, ensuring an inclusive and engaging classroom environment
- Implement innovative teaching strategies to enhance language learning outcomes
- Develop and implement curriculum and lesson plans that align with language learning goals and objectives.
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
Translator and Interpreter
SCHUBEL Chiropractic Center
04.2009 - 11.2011
- Coordinate with healthcare providers to ensure accurate and effective communication between patients and doctors during chiropractic sessions
- Provide accurate translation services during chiropractic sessions to ensure effective communication between patients and doctors
- Conduct cultural sensitivity training for translators and interpreters to ensure effective communication between patients and healthcare providers from diverse backgrounds during chiropractic sessions
- Develop and maintain a glossary of commonly used medical terms and phrases in multiple languages to enhance translation accuracy and efficiency during chiropractic sessions.
- Replicated flow, style, and overall meaning of original texts.
Comm Center Operator Relief / Assistant to the Dept. of Security
COLP SAC
08.2007 - 02.2009
- Assist in the development and implementation of security procedures and protocols to ensure the safety and security of the organization and its employees
- Coordinate with the IT department to ensure the functioning and maintenance of communication systems and equipment in the security department
- Provide support during emergencies and security incidents, including operating emergency communication systems and relaying critical information to appropriate personnel
- Coordinate and arrange travel logistics for employees visiting Plant and Pipeline areas, both on the coast and in the mountain area, ensuring they have the necessary GPS equipment and access to the GPS system for their safety and security
- Assist in the coordination and implementation of training programs for employees on security procedures and protocols to enhance their awareness and preparedness in case of emergencies
- Manage and Updating of the Confidential Personnel Database
- Exclusive handling of sensitive information and the translation if needed
- Coordination of payments to PNP personnel for operational support due to Agreements
- Use and management of the alarm and access system of the company
- Knowledge of the use of satellite phones and radio base stations
- Teamwork to facilitate the achievement of objectives.
Education
Associate of Applied Science - Administrative Assistant And Bilingual Management
Hotel And Hospitality Management
High School Diploma -
No Degree - Secondary School
No Degree - Elementary Education
Skills
- Performance Management
- Operations Management
- Business Administration
- Customer Relationship Management (CRM)
- High quality costumer service
- Wide experience in hospitality industry
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative - El Refugio de Vichayito
10.2019 - 02.2021
Sales Representative - Kichic Boutique Hotel
04.2018 - 12.2019
Manager - Hotel Casa de Playa
06.2017 - 09.2023
Reception Supervisor - Hotel Arennas
04.2016 - 06.2017
Manager - Hotel Del Wawa
08.2012 - 04.2016
English Teacher - Language Center Universidad Cesar Vallejo
03.2011 - 12.2011
Translator and Interpreter - SCHUBEL Chiropractic Center
04.2009 - 11.2011
Comm Center Operator Relief / Assistant to the Dept. of Security - COLP SAC
08.2007 - 02.2009
British Academy - Associate of Applied Science, Administrative Assistant And Bilingual Management
Instituto San Ignacio - , Hotel And Hospitality Management
Faustino Piaggio - High School Diploma,
Cambridge College - No Degree, Secondary School
Kendall Elementary School - No Degree, Elementary Education
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