Paloma Gonzalez
Santa Maria,CA
Summary
Adaptable and collaborative professional with experience in social services and customer service roles. Skilled in applying regulations, writing case narratives, and interviewing clients, ensuring high-quality service outcomes in diverse environments. Demonstrated knack for problem-solving and making a positive impact on clientele through empathy and understanding.
Overview
3
3
years of professional experience
Work History
Eligibility Service Worker II
Department of Social Services
Santa Maria, California
11.2024 - Current
- Apply laws, rules, and regulations governing eligibility for social services programs.
- Write clear, concise, and grammatically correct case narratives.
- Maintain confidentiality of information.
- Effectively manage multiple work assignments, set priorities, and meet established deadlines.
- Demonstrate and maintain a high degree of initiative, integrity, accountability, and good judgment.
- Communicate effectively, both orally and in writing, with people of various educational, socio-economic, and cultural backgrounds.
- Interview individuals/families and assess case information to determine an appropriate course of action.
Rural Carrier Associate
United States Postal Service
Santa Maria, California
01.2023 - 01.2025
- Sorted and organized incoming mail for timely distribution, efficiently, across designated rural routes.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Adhered to safety protocols while operating delivery vehicles.
- Maintained vehicle cleanliness and ensured proper maintenance checks.
- Resolved customer inquiries and concerns professionally and courteously.
- Collected mail from customers and brought back to facility for processing and sorting.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA08-2008
Skills
- Continuously seeking new knowledge, using information effectively
- A strong collaborator who always puts the needs of the team first
- Fast pace of work, high standards, and flexibility
- Maintain emotional control under ambiguous or stressful circumstances
- Identifies problems, solves them, and acts decisively while showing good judgment
- Bilingual proficiency in English and Spanish
- Adaptable approach to change
Timeline
Eligibility Service Worker II
Department of Social Services
11.2024 - Current
Rural Carrier Associate
United States Postal Service
01.2023 - 01.2025
High School Diploma -
Pioneer Valley High School