Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paloma Guerrero

Rio Rancho

Summary


  • Bilingual professional fluent in Spanish with 3 years of customer service and banking experience. Dedicated nursing student with strong communication skills, exceptional attention to detail, and a passion for providing excellent service. Adept at building relationships with diverse clients and solving problems effectively.

Overview

6
6
years of professional experience

Work History

PACKAGE HANDLER

FedEx Ground
07.2022 - Current
  • Loaded and unloaded materials onto and off of trucks for fast shipment
  • Followed safety regulations to maintain safe work environment
  • Maintained clean, orderly work environment free of hazards
  • Removed jams and unblocked conveyor system to maintain flow

Customer Service Representative

COMENITY Bank
10.2021 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
  • Answered constant flow of customer calls with minimal wait times

DIETARY AIDE

The Neighborhood In Rio Rancho
08.2020 - 06.2021
  • Served meals to residents in accordance with established schedules and dietary procedure
  • Followed all food safety regulations while preparing meals for patients
  • Maintained strict levels of cleanliness for tables, floors, and prep areas
  • Monitored food safety and sanitation standards in food service areas

Customer Service Representative

Safelite Solutions
01.2019 - 05.2020
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Contributed to sales growth by upselling products and services based on individual customer requirements
  • Handled customer inquiries and suggestions courteously and professionally
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Educated customers about billing, payment processing and support policies and procedures

Education

Nursing - Nursing Administration

Central New Mexico Community College
Albuquerque, NM
07.2025

Skills

  • Conflict Resolution
  • Attention to Detail
  • Customer retention
  • Strong communication skills

Timeline

PACKAGE HANDLER

FedEx Ground
07.2022 - Current

Customer Service Representative

COMENITY Bank
10.2021 - 05.2022

DIETARY AIDE

The Neighborhood In Rio Rancho
08.2020 - 06.2021

Customer Service Representative

Safelite Solutions
01.2019 - 05.2020

Nursing - Nursing Administration

Central New Mexico Community College
Paloma Guerrero