Bilingual professional fluent in Spanish with 3 years of customer service and banking experience. Dedicated nursing student with strong communication skills, exceptional attention to detail, and a passion for providing excellent service. Adept at building relationships with diverse clients and solving problems effectively.
Overview
6
6
years of professional experience
Work History
PACKAGE HANDLER
FedEx Ground
07.2022 - Current
Loaded and unloaded materials onto and off of trucks for fast shipment
Followed safety regulations to maintain safe work environment
Maintained clean, orderly work environment free of hazards
Removed jams and unblocked conveyor system to maintain flow
Customer Service Representative
COMENITY Bank
10.2021 - 05.2022
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Answered constant flow of customer calls with minimal wait times
DIETARY AIDE
The Neighborhood In Rio Rancho
08.2020 - 06.2021
Served meals to residents in accordance with established schedules and dietary procedure
Followed all food safety regulations while preparing meals for patients
Maintained strict levels of cleanliness for tables, floors, and prep areas
Monitored food safety and sanitation standards in food service areas
Customer Service Representative
Safelite Solutions
01.2019 - 05.2020
Developed strong product knowledge to provide informed recommendations based on individual customer needs
Contributed to sales growth by upselling products and services based on individual customer requirements
Handled customer inquiries and suggestions courteously and professionally
Offered advice and assistance to customers, paying attention to special needs or wants
Clarified customer issues and determined root cause of problems to resolve product or service complaints
Educated customers about billing, payment processing and support policies and procedures