Summary
Overview
Work History
Skills
Languages
Timeline
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Paloma Jimenez

Brownsville,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

8
8
years of professional experience

Work History

Viewer Experience Advocate

Disney
09.2020 - Current
  • Mastered company products and services to provide accurate information and recommendations for viewers.
  • Assisted with new hires, sharing expertise and best practices gained from extensive experience in the role.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with cross-functional teams to ensure the best possible viewer experience at all times.
  • Adapted communication style according to individual preferences of each viewer while maintaining a consistent, professional tone.
  • Maintained detailed records of customer interactions, following up as necessary to achieve a satisfactory resolution.
  • Streamlined communication with customers for improved understanding of their needs and providing personalized solutions.
  • Educated viewers on product features and usage tips, maximizing their enjoyment of the content offered by the platform.

Cashier

Home Depot
07.2018 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs responding promptly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Brand Ambassador

First Class Models
02.2018 - 07.2018
  • Ensured accurate representation of brands and companies by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge at events.
  • Enhanced brands recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Hooters Girl

Hooters
02.2017 - 03.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies.
  • Maximized team performance by training new employees on proper food handling, guest expectations.
  • Updated customers on menu changes and updates to maintain quality service relationships.
  • Managed social media to promote events an specials while maintaining a positive brand presence

Skills

  • Customer service
  • Effective communicator
  • Customer assistance
  • Time management skills
  • Issue resolution
  • Relationship builder
  • Customer relationship building
  • Team collaboration
  • Brand awareness
  • Multilingual communication
  • Target audience identification
  • Campaign management

Languages

Spanish
English

Timeline

Viewer Experience Advocate

Disney
09.2020 - Current

Cashier

Home Depot
07.2018 - 11.2019

Brand Ambassador

First Class Models
02.2018 - 07.2018

Hooters Girl

Hooters
02.2017 - 03.2018

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Paloma Jimenez