Paloma Martinez

I am a dedicated and responsible employee who prioritizes customer satisfaction. I strive to provide honest and sincere assistance, ensuring that customers leave feeling informed and positive about their experience. I frequently handle challenging customer situations, relying on my agent's guidance to maintain a positive demeanor and find effective solutions. As the first point of contact, I welcome customers warmly and promptly address their needs. I efficiently manage incoming calls, actively problem-solve, and continuously seek opportunities to learn and improve.

• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Educated customers about billing, payment processing and support policies and claim procedures.
• Maintained a high level of product knowledge to provide accurate information.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

I am a licensed Property & Casualty and Life Insurance agent, capable of providing both customer care and insurance sales for Home, Life, and Auto.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Negotiated prices, terms of sales and service agreements.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

My full-time sales position provided valuable experience in customer interaction and relationship-building. I improved my skills in face-to-face communication and learned the importance of owning up to mistakes and seeking improvement. Additionally, I gained knowledge of furniture and accessories, expanding my product expertise.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Welcomed customers with friendly greeting, answered general questions.
• Kept reception area clean and neat to give visitors positive first impression.

I held a part-time receptionist position at LFD that complemented my schedule, especially during slower periods at Kohl’s. The role was primarily focused on answering phone calls and processing sales list orders, which I was able to handle efficiently.

I started out as a regular sales associate, quickly developed strong customer service skills by managing diverse customer interactions while maintaining sales efficiency. After a couple months of trying to learn more positions like stocking, returns, online orders, and inventory. I was promoted to a Men's Lead position where I oversaw department operations and floor layout design. This role required collaborative teamwork with other department leads to optimize sales floor utilization. Upon relocating to Brownsville around December 2020, I continued at Kohl's in a customer service role focused on online order fulfillment and returns.