Paloma Mayer
Chula Vista,CA
Summary
Talented Assistant with excellent interpersonal skills and more than one years of experience. Highly effective and knowledgeable in media. Smooth and professional assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AVARCAS USA
05.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant to Creative Director
Aion Productions
12.2022 - 04.2023
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Developed strategic communication and marketing plans.
- Collaborated with outside agencies to manage project progress and milestones.
- Orchestrated photo sessions by choosing photographers, stylists and cosmetic artists.
- Demonstrated advanced knowledge of music composition, sound design and digital graphics.
- Collaborated with production on task list creation to meet overall project goals on time.
Assistant
Mayer Group
01.2022 - 09.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
Education
No Degree - Business Analytics
University of San Francisco
San Francisco, CA05.2026
Associates - Administration
San Diego Mesa College
San Diego, CA05.2026
No Degree - Business Administration
San Diego State University
San Diego, CA05.2026
High School Diploma -
Academy of Our Lady of Peace
San Diego05.2022
Skills
- Support Services
- Customer Service
- Data Confidentiality
- Basic Mathematics
- File and Recordkeeping
- Microsoft Office
- Time Management
- Team Collaboration
- Task Prioritization
- Constructive Feedback
- Google Sheets
- Verbal and Written Communication
- Data Entry
- Computer Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
AVARCAS USA
05.2024 - 07.2024
Assistant to Creative Director
Aion Productions
12.2022 - 04.2023
Assistant
Mayer Group
01.2022 - 09.2022
No Degree - Business Analytics
University of San Francisco
Associates - Administration
San Diego Mesa College
No Degree - Business Administration
San Diego State University
High School Diploma -
Academy of Our Lady of Peace
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