Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosanna Mesa

Altamonte Springs,United States

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

21
21
years of professional experience

Work History

Technical Support Representative

Spectrum
04.2021 - Current
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Installed and configured operating systems and applications.

Pawn Broker Certifier

Value Pawn
01.2008 - 01.2021
  • Have Great Customer Service Skills
  • Enjoy Variety in Your Work
  • Like Interacting with People
  • Have Effective Communication Skills
  • Team Player
  • Assisting pawn and sales customers with their needs
  • Know Store Monthly Budget Goals
  • Keep knowledge of Gold Prices & General Merchandise Markets
  • Building a team-oriented environment by assisting other employees in all store activity
  • Perform Jewelry Count as indicated by Management
  • Assisting the management team in determining the value of items to loan appropriate money for the collateral
  • Follow daily Sales/Loan Standard Procedures
  • Keep outside counters neat and free of merchandise
  • Describe carefully and precisely items entered in the computer system
  • Move merchandise to display outside the store and move them back inside by the end of the day
  • Walk Sales Floor and know what is available for sales
  • Watch their designated store areas to replenish items as needed
  • Keep Store Areas Starburst with Item information & descriptions
  • Responsible for maintaining a presentable store at all times
  • Additional responsibilities as requested or required.

Appointment Specialist

Sears Home Improvement
01.2003 - 01.2006
  • Connect with the customer via telephone and service the customer's needs to sell Protection Agreements by using a scripted sales presentation while following call strategies
  • Offer the best value for the customer in terms of price and apply applicable discounts
  • Field customer questions and research required information using available resources to overcome specific objections raised by the customer
  • Able to succeed in a structured and metric-driven environment
  • Complies with and adheres to selling policies, procedures, and company ethics
  • Performs other duties as assigned
  • Offer great customer services
  • Empathy
  • Bilingual Spanish Customer Service.

Education

Bachelor's degree - Accounting and Auditing

Universidad Iberoamericana - Dominican Republic

Skills

  • Customer Communication and Empathy
  • Information Protection
  • Service support
  • Financial Planning
  • Bill Payment and Recordkeeping
  • Journal updates
  • Cash Management
  • Tax Return Preparation
  • Inventory Control
  • Business marketing
  • Performance Improvements
  • Store operations
  • Customer Relations
  • Sales Tracking
  • Effective leader
  • Documentation and Reports
  • Financial Controls
  • Bookkeeping Principles

Languages

Spanish
Native or Bilingual

Timeline

Technical Support Representative

Spectrum
04.2021 - Current

Pawn Broker Certifier

Value Pawn
01.2008 - 01.2021

Appointment Specialist

Sears Home Improvement
01.2003 - 01.2006

Bachelor's degree - Accounting and Auditing

Universidad Iberoamericana - Dominican Republic

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Rosanna Mesa