Paloma Ortiz Irizarry
Green Bay,WI
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
CO Team Member - Intensive In Home Therapy
Power For Change
Green Bay
06.2024 - Current
- Contributed to a positive therapeutic environment through empathetic listening and non-judgmental support for clients emotional experiences.
- Educated clients on available community resources, connecting them with additional supports as needed.
- Developed rapport with diverse client populations, fostering trust and facilitating open communication during therapy sessions.
- Supporting the Lead Counselor during therapy sessions.
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
Office Manager
New Age Chiropractic
Casselberry, FL
08.2021 - 02.2022
- Maintained computer and physical filing systems.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, compassionate environment.
- Efficiently performed insurance verifications, pre-certifications, and pre-authorization functions.
Customer Experience Coordinator
TJX Companies, Marshalls
Port Orange, FL
09.2016 - 09.2021
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
President of the Association of Psychology Student
AEPSI
Interamerican University Of Puerto Rico
08.2013 - 06.2015
- During my tenure as President of the Psychology Student Association, we collaborated closely with ¨Portal de Amor¨, a foster care agency. Our collective efforts were dedicated to securing resources for the purchase of essential items such as clothing, food, and school supplies. Additionally, we organized various artistic and musical activities, as well as initiatives aimed at fostering emotional intelligence. One notable program involved individuals adopting a child for a day, providing them with personalized discussions about their emotions.
- On an annual basis, in commemoration of Children´s Day, we orchestrated a collaborative event involving various student organizations and departments within the University. The festive occasion served as a celebration dedicated to the children and their families. To add an extra touch of joy my classmates and I dressed up as clowns, engaging in lively singing, dancing, and merriment alongside the children. Each organization contributed by setting up activity tables, and our team focused on arts and crafts. In addition, we took the initiative to assemble backpacks filled with school supplies and first aid kits. (2013-2015)
- We undertook the responsibility of delivering informative talks to children and adolescents across various schools. These talks encompassed a range of vital topics, including the significance of mental health, anti bullying, and managing emotions. Our objective was to ensure that young individuals from diverse communities had access to this valuable knowledge. To achieve this, we collaborated closely with teachers within each school. By working hand on hand with them, we ensured that every child had the opportunity to participate in these talks. (August 2013 - June 2015)
- For a semester from January 2014 - May 2014) I worked along Professor Padilla´s classroom, where she worked supporting children with autism. Contributed in helping create lessons, curriculum, and activities for these children. By volunteering in this specialized setting, I had the opportunity to acquire and develop a diverse range of skills to effectively work with children on the spectrum. This experience enhanced my understanding of their unique needs.
- Worked with a couple of Senior Centers and created a activity called ¨Adopt a Grandparent¨, we provided attention, board games, music, and snacks. Spending time with the elderly and offering companionship is incredibly meaningful. Listening to their stories and getting to know them better not only enriched my own understanding of life but also made me feel valued and appreciated. The ¨Adopt a Grandparent¨ activity is a beautiful way to bridge generational gaps and create meaningful connections. (October 2013, September 2014, May 2015)
- I was able to usher at a Neuroscience conference during the Neuroscience week at our University. It provided me with the opportunity to immerse myself in the world of Psychology and connect with professionals in the field. Meeting and interacting with them allowed me to broaden my knowledge and gain insights from experts in various areas. (2013, 2014 and 2015)
Education
Master of Social Work - Social Work
Ana G Mendez University
Orlando, FL12.2025
Bachelor of Arts - Psychology
Universidad Interamericana De Puerto Rico
San German, PR05.2015
Skills
- Written Communication
- Staff Training
- Front Office Management
- Customer Service Excellence
- Productivity
- Collaboration and Teamwork
- Goal Setting and Achievement
Timeline
CO Team Member - Intensive In Home Therapy
Power For Change
06.2024 - Current
Office Manager
New Age Chiropractic
08.2021 - 02.2022
Customer Experience Coordinator
TJX Companies, Marshalls
09.2016 - 09.2021
President of the Association of Psychology Student
AEPSI
08.2013 - 06.2015
Master of Social Work - Social Work
Ana G Mendez University
Bachelor of Arts - Psychology
Universidad Interamericana De Puerto Rico