Hi, I’m
Paloma Ortiz Irizarry
Green Bay,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
6
years of professional experience
Work History
New Age Chiropractic
Reception Manager
09.2021 - 07.2022
Job overview
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors a positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Marshalls TJX Companies
Customer Experience Coordinator
09.2016 - 01.2021
Job overview
- Handled all escalated complaints and implemented timely, knowledgeable, and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Education
Ana G Mendez University Orlando, FL
Master of Social Work from Social Work
12.2024
Interamerican University of Puerto Rico San German, Puerto Rico
Bachelor of Arts from Psychology
06.2015
Skills
- Problem-Solving Skills
- Customer Support
- Training and Development
- Inbound Phone Call Management
- Verbal and Written Communication
- Administrative Support
- Client Relationships
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reception Manager
New Age Chiropractic
09.2021 - 07.2022
Customer Experience Coordinator
Marshalls TJX Companies
09.2016 - 01.2021
Ana G Mendez University
Master of Social Work from Social Work
Interamerican University of Puerto Rico
Bachelor of Arts from Psychology