Paloma Perez Valenciana
Sarasota,FL
Summary
Expert in cash handling and inventory control, successfully resolved guest complaints to enhance loyalty and drive repeat business. Dedicated to fostering a collaborative environment and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Dining Room Leader
Mission BBQ
01.2022 - Current
- Ensured timely service, enhancing customer satisfaction in dining room environment.
- Greeted guests and facilitated seating arrangements
- Resolved guest complaints promptly, transforming negative experiences into positive outcomes.
- Trained new hires on restaurant policies and best practices, promoting excellence within team.
- Maintained clean and safe dining area by enforcing health and safety regulations.
- Cultivated strong relationships with guests, achieving high repeat clientele rates.
Mission BBQ
Cashier
01.2022 - Current
- Greeted customers entering store, addressing needs promptly.
- Took orders via phone while adhering to food safety protocols.
Manager's Assistant
Phillipi Creek Oyster Bar
02.2022 - 09.2023
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Currently Enrolled - Dental Hygiene
Santa Fe Community College
Gainesville Fl Skills
- Customer service and support
- Staff training and management
- Task delegation
- Inclusivity
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Phillipi Creek Oyster Bar
02.2022 - 09.2023
Dining Room Leader
Mission BBQ
01.2022 - Current
Mission BBQ
Cashier
01.2022 - Current
Currently Enrolled - Dental Hygiene
Santa Fe Community College
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