Paloma Pinela
Deltona
Summary
Dynamic and bilingual professional with a proven track record in customer service and inventory management. Skilled in building customer trust and loyalty through effective communication in both English and Spanish. Excelled in team collaboration and conflict resolution, enhancing workplace productivity and customer satisfaction. Demonstrates a strong service mindset, and flexibility. Able to complete goals and create a fun work environment.
Overview
6
6
years of professional experience
Work History
Crew Member
Trader Joe's
Louisville
09.2023 - 01.2025
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Unloaded incoming trucks, broke down pallets of product.
- Stocked shelves and maintained the store's organization.
- Handled customer issues and returns.
- efficiently assisted customers in both English and Spanish.
- Maintained the store clean and up to standard.
- Helped create a fun work environment for guests and coworkers.
- Provided product knowledge, and even recipes!
Customer Service Representative
Ashley Furniture Homestore
Altamonte Springs
08.2021 - 05.2022
- Supported customer service goals and enhanced relations by being knowledgeable and using positive communication.
- Consulted with customers regarding their needs, and addressed their concerns.
- Efficiently handled inbound and outbound calls.
- Problem-solved and corrected ordering issues.
- Assisted guests in both Spanish and English.
- Provided positive energy for a happier workplace, with both guests and coworkers.
Customer Service Representative
Publix Grocery Store
Deltona
02.2019 - 06.2021
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked the cash register, answered inbound calls, made outbound calls, processed money orders, handled lotto requests, and helped train new employees.
- Cross-trained in multiple areas (customer service, produce, grocery, deli).
- Served as the main bilingual translator for Spanish-speaking guests.
- Efficiently developed and maintained friendly relationships with guests and coworkers.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL06-2018
Skills
- Cash handling
- Inventory management
- Customer service
- Point of sale systems
- Bilingual communication (Spanish, English)
- Conflict resolution
- Team collaboration
- Product knowledge
- Builds customer trust and loyalty
- Strong service mindset
- Upbeat and positive
- Calm and professional under pressure
- Data entry
- Inventory counts
- Inventory restocking
- Flexible schedule
Accomplishments
- Nominated for employee of the month multiple times (Publix)
- Chosen to be part of high potential group next up for management (Ashley Furniture)
- Member of NSHSS (National Society of High School Scholars)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Crew Member
Trader Joe's
09.2023 - 01.2025
Customer Service Representative
Ashley Furniture Homestore
08.2021 - 05.2022
Customer Service Representative
Publix Grocery Store
02.2019 - 06.2021
High School Diploma -
Pine Ridge High School