Paloma Ramirez
Saint Hedwig
Summary
Results- oriented Operations Supervisor with 9+ years of experience. Skilled in effectively communicating with team members and problem-solving. Able to lead and motivate teams to achieve operational goals. Experienced experience in driving process improvements and implementing strategies to optimize efficiency. Committed to delivering high-quality results and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Receiving Specialist
Murdochs Ranch & Home Supply
Seguin, TX
09.2025 - Current
- Commit to the success of the team by embracing Murdochs' mission, values, and principles.
- Organize and maintain the receiving area and backroom.
- Create and maintain a safe environment.
- Process freight in an accurate and timely manner.
- Transfer merchandise between stores and distribution centers.
- Manage product returns, recalls, and defectives.
- Receive and notify customers of special orders.
- Communicate effectively and create positive working relationships with the Purchasing and Finance departments, team members, vendors, and service providers.
- Exhibit proper radio and phone etiquette.
- Work with the Assistant Store Manager to develop and achieve goals.
- Other duties as needed, throughout the store.
Operations Supervisor
United Parcel Service
06.2020 - 09.2025
- Implement strategies and initiatives to optimize operations and improve efficiency and package handling and delivery
- Implement continuous improvement initiatives to optimize productivity and efficiency and operations
- Oversee the training and development of operation team members to ensure high-performance and adhere to company policies and procedures
- Collaborate with cross functional teams to develop and implement innovative solutions to enhance packaging handling and delivery processes
Front Line Supervisor
United Parcel Service
03.2016 - 06.2020
- Exceptional performance rating from Q2-Q4 2019
- Implementing strategies to improve employee engagement and morale
- Implement innovative strategies to improve operational efficiency and reduce cost
- Develop and implement training programs to enhance the skills and knowledge of front line employees
- Train and develop Frontline employees to ensure high-performance and productivity standards
Package Handler
United Parcel Service
09.2015 - 03.2016
- Loading and unloading packages onto and from delivery trucks
- Sorting packages by destination and stacking them onto pallets
- Following written and verbal instructions from the warehouse managers
- Adhering to all warehouse safety guidance and reporting any issues to warehouse manager
Skills
- Dependability
- Attention to detail
- Ability to work in fast-paced environment
- Eye for detail
- Reliability
- Responsibility
- Leadership
- Communication
- Cooperation
- Safety
- Time management
- Employee training
- Teambuilding
- Conflict resolution
- Process improvement
- Problem-solving
- Operations management
- Performance monitoring
- Staff supervision
- Team training
- Management
- Compliance management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receiving Specialist
Murdochs Ranch & Home Supply
09.2025 - Current
Operations Supervisor
United Parcel Service
06.2020 - 09.2025
Front Line Supervisor
United Parcel Service
03.2016 - 06.2020
Package Handler
United Parcel Service
09.2015 - 03.2016