Paloma Robertson
Dallas,TX
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Delek Convenience Stores
04.2023 - 02.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 10%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
Assistant Manager
Delek Convenience Stores
04.2023 - 02.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 10%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
Assistant Manager
Dirt Cheap
06.2020 - 07.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 60 employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 25%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of 15%
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by 30%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Coordinated special events or promotions within budget constraints while exceeding customer expectations
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Implemented customer loyalty programs resulting in a 15% increase in repeat business
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Collaborated with the management team to develop and implement operational policies and procedures
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Front Desk Clerk
Best Western
03.2022 - 08.2022
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
- Responded promptly to email inquiries from potential guests regarding rates, availability, and reservation details
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively upsell services or upgrades to guests
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
- Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner
Front Desk Receptionist
Econo Lodge Inn & Suites by Choice Hotels
09.2020 - 03.2022
- Served as Assistant Manager for year
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
- Collaborated with IT department to troubleshoot technical issues related to phone systems or software
- Mentored junior receptionists in customer service techniques and professional etiquette
- Achieved a 95% customer satisfaction rating through attentive service and effective communication
- Managed visitor logbook accurately by recording necessary details for security purposes
Home Health Aide
Girling Health Care Inc
12.2016 - 03.2017
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
- Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
- Documented patient observations accurately in medical records, including changes in condition or behavior
- Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals
- Provided emotional support to patients and their families during challenging times
- Administered medications according to physician instructions while adhering to proper dosage guidelines
- Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
- Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
- Ensured infection control protocols were followed at all times when providing care
- Implemented fall prevention strategies through regular safety assessments of the home environment
Education
High school or equivalent - High school
Rotan High School
Graduate Certificate - Medical Assistant
PCI Health Training Center
Dallas, TX07-2026
Skills
- Patient scheduling
- Medical terminology knowledge
- Phlebotomy techniques
- Verbal and written communication
- Infection control
- Treatment setup
- Injection administration
- Reliable team player
- CPR
- First aid
- Patient-focused care
- Clinical documentation
- HIPAA compliance
- Specimens collection and processing
- Wound care
- Vital sign monitoring
- Patient assessments
- Medical records management
- Conflict resolution
- Basic life support
- Medical terminology
- Senior Care
- Assisted living
- Caregiving
- Home Health (Less than 1 year)
- Employee Orientation
- Payroll
- Cash Handling
- Computer operation
- Cleaning Experience (2 years)
- Recruiting
- Merchandising
- Time management
- Guest relations
- Upselling
- Typing
- Hotel experience
- Microsoft Powerpoint
- Microsoft Word
- Store management
- Conflict management
- Guest services
- Restaurant experience (2 years)
- Front Desk
- Assistant manager experience
Certification
- TABC Certified
- Food Handler Certification
- CPR Certification
- Drivers License
- CMA - Certified Medical Assistant
Timeline
Assistant Manager
Delek Convenience Stores
04.2023 - 02.2025
Assistant Manager
Delek Convenience Stores
04.2023 - 02.2025
Front Desk Clerk
Best Western
03.2022 - 08.2022
Front Desk Receptionist
Econo Lodge Inn & Suites by Choice Hotels
09.2020 - 03.2022
Assistant Manager
Dirt Cheap
06.2020 - 07.2023
Home Health Aide
Girling Health Care Inc
12.2016 - 03.2017
High school or equivalent - High school
Rotan High School
Graduate Certificate - Medical Assistant
PCI Health Training Center