Paloma Romero
Whittier,CA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Sales Associate, Marketing Management
Dress Forum
05.2017 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Administrative Assistant
Cecico
01.2015 - 04.2017
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
Education
East Los Angeles College
Monterey Park, CASkills
- Customer Service
- Team Leadership
- Inventory Management
- Customer Assistance
- Problem-solving skills
- Sales Development
- Product Sales
- Inventory Control
- Order Processing
- Sales Strategies
- Attention to Detail
- Multi-tasking strength
- Marketing Strategies
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate, Marketing Management
Dress Forum
05.2017 - Current
Administrative Assistant
Cecico
01.2015 - 04.2017
East Los Angeles College
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