Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paloma Torrens

Tempe,AZ

Summary

Friendly, Fast learner, Reliable, Hard worker. Fully experiences in customer service. I have a year experience as a Shift Manager at keeping operations running smoothly, solving problems, supervising employees and making sure they were on task. I'm currently working as a Sales Associate/Trade Buyer at Zia Records looking for greater opportunities to improve skills and lifestyle.

Overview

7
7
years of professional experience

Work History

Shift Manager/Sales Associate

Zia Records
10.2021 - Current


  • Trained and mentored new employees to maximize team performance.
  • Managed returns, exchanges, and refunds
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for customer services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Sales Associate

Bath And Body Works, Limited Brands
07.2020 - 07.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers by answering questions and assisting them in what they were looking for.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Fufillment Associate/Retail Sales Associate

Target
11.2019 - 07.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Fulfilled online and pick up orders

Sales Associate

Palmers Candy Shoppe
10.2017 - 10.2018
  • Cashier, money handling
  • Assisting customers
  • Opening and closing the store
  • Receiving calls for orders
  • Cleaning and organizing the store
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Boynton Beach Community High School

Associate of Arts - Early Childhood Education

Chandler Gilbert Community College
Chandler, United States

Skills

  • Accurate money handling
  • Training and mentoring
  • Team Building
  • Problem Solving
  • Active Listening
  • Mindfulness
  • Self-Motivated
  • Work Ethic
  • Flexibilty

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager/Sales Associate

Zia Records
10.2021 - Current

Sales Associate

Bath And Body Works, Limited Brands
07.2020 - 07.2021

Fufillment Associate/Retail Sales Associate

Target
11.2019 - 07.2020

Sales Associate

Palmers Candy Shoppe
10.2017 - 10.2018

High School Diploma -

Boynton Beach Community High School

Associate of Arts - Early Childhood Education

Chandler Gilbert Community College

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Paloma Torrens