Paloma A. Villella
Brownsville,TX
Summary
Experienced and compassionate childcare professional with a proven track record of successfully working with children aged three weeks to 12 years. Collaborates closely with families to meet each child's unique needs and create nurturing and stimulating educational environments. Possesses exceptional organizational and multitasking skills gained through extensive experience with young children. Demonstrates a history of effective collaboration with team members, administrators, and parents to support every child's individual needs. Naturally uplifts students and fosters their full potential through hands-on play, classroom activities, and off-site events. Enthusiastically dedicated to utilizing talents to enhance the educational, social, and emotional growth of young children. Skilled team player with a strong background in a fast-paced environment, capable of independently handling assignments and consistently exceeding expectations. Quick learner with proficient computer abilities.
Overview
4
4
years of professional experience
Work History
Family Service Worker
Neighbors In Need Of Service Head Start
10.2023 - 03.2024
- Maintained confidential records and documentation in ChildPlus database.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Reduced barriers to service access for non-English speaking clients by providing translation assistance when needed or coordinating interpreter services during meetings or appointments.
- Maximized client engagement through proactive outreach efforts, including home visits, and phone calls.
Child Caregiver
Harlingen Child Development Center
11.2020 - 02.2022
- Managed feeding and sleeping schedules for babies and infants
- Established safe environments for play and developed activities to supplement learning
- Organized activities that encouraged exploration and inquisitiveness
- Accommodated last-minute schedule changes and followed parental guidelines and cultural mores on childcare
- Assisted children in maintaining proper hygiene when helping with washing hands and other healthy habits
- Selected activities to reinforce learning and discovery and helped children develop personal interests
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Observed signs of behavioral or emotional issues and alerted senior staff and parents of concerns
- Communicated with parents regarding observations and concerns or to provide positive feedback
- Helped children practice good hygiene and provided potty training and diapering
- Assisted children in overcoming inappropriate behavior and provided positive guidance and reinforcement
- Maintained clean classroom, eating and activity areas
- Built positive relationships with parents and listened to concerns and requests
- Followed licensing guidelines and standards to optimize daily childcare
- Provided enjoyable activities for children under supervision
Customer Service Representative
Teleperformance
09.2020 - 11.2020
- Addressed customer concerns and complaints and resolved issues promptly
- Documented and classified member issues to implement proper service and solutions
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
- Responded to questions and followed up on customer interactions
- Engaged members in conversation to offer products and services to meet needs and goals
- Used knowledge base systems and work processes to help customers
- Placed outbound calls to existing members to provide additional consultation on products and services
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Utilized computer systems to research and record account information
- Informed customers and professionals on eligibility, benefits, claims payment and authorizations
- Handled escalated callers constructively to provide positive outcomes for members
- Responded to customer questions and complaints and documented consumer communications
- Opened and closed accounts and processed applications
Education
Bachelor’s - Social Work
University of Texas Rio Grande Valley
BrownsvilleSocial Work
Texas Southmost College
Brownsville, TXHigh School Diploma -
Porter Early College High School
Brownsville, TX06.2016
Skills
- Child development support
- Schedule management
- Social integration
- Educational support
- Child care
- Schedules and routines
- Child health and safety
- Learning and exploration
- Manage behaviors
- Child nutrition
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Family Service Worker
Neighbors In Need Of Service Head Start
10.2023 - 03.2024
Child Caregiver
Harlingen Child Development Center
11.2020 - 02.2022
Customer Service Representative
Teleperformance
09.2020 - 11.2020
High School Diploma -
Porter Early College High School
Bachelor’s - Social Work
University of Texas Rio Grande Valley
Social Work
Texas Southmost College
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