Paloma E. Mejia Perez
Wilkes-Barre,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Chemistry Lab Technician
Veterans Hospital
08.2024 - Current
- Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
- Conducted thorough risk assessments prior to each experiment, mitigating potential hazards and ensuring overall safety compliance within the lab setting.
- Supported successful research initiatives through meticulous record-keeping and clear documentation of experimental outcomes.
- Supported successful audits by maintaining detailed records and documentation, demonstrating compliance with industry regulations and guidelines.
LPN
DSP- Institute of Human Resources
04.2023 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Assisted with admissions, appointments, transfers, and discharges.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
Phlebotomist Technician
Geisinger Community Medical Center
08.2021 - 03.2023
- Collected over 150 patients per day, blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Verified patients' identification for proper sample collection
- Collected blood samples in accordance with laboratory protocols and regulations
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Trained new personnel regarding company operations, policies and services
- Addressed questions and concerns to educate patients on collection process and procedures
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
Phlebotomy Service Representative
American Red Cross
12.2018 - 06.2021
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Logged patient information and recorded results into system
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
- Reduced patient wait times with effective appointment scheduling and time management skills.
- Demonstrated a commitment to professional growth by attending industry workshops and seminars to stay up-to-date on the latest phlebotomy techniques and best practices.
Customer Service Representative
D Furniture House
05.2016 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Updated account information to maintain customer records
Quality Control
Lord And Taylor
06.2013 - 03.2016
- Examined products for imperfections and defects
- Inspected incoming and outgoing materials for accuracy and quality
- Recorded inspection and test results on data sheets
- Communicated with production team members about quality issues
Education
Associate of Science - Nursing
Luzerne County Community College
Nanticoke, PA11-2028
National Phlebotomy Certification -
Jolie Health & Beauty Academy
Wilkes-Barre, PA07.2016
National Health Career Association -
National Institute of Technical, INFOTEP
01.2012
High School Diploma -
Liceo Manuel Antonio Patin Maceo High School
06.2011
Skills
- Proficient in venipuncture procedures
- Special handling techniques
- CPR certified
- Good written and communication skills
- Exceptional organizational skills
- Empathy
- Ability to follow instructions and procedures accurately
- Ability to work calmly under pressure
- Quality Control
- Database Research
- Solution Coordination
- Analytical and Critical Thinking
- Problem-Solving
- Written Communication
- Dependable and Responsible
- Multitasking Abilities
- Good Telephone Etiquette
- Spanish Interpreting
- Collaborative teamwork
- Standard operating procedures
- Sample preparation
- Meticulous Record-keeping
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Self motivation
- Professionalism
- Quality control
- Data recording
- Written communication
- Project management
- Troubleshooting
- Problem-solving aptitude
- Technical support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chemistry Lab Technician
Veterans Hospital
08.2024 - Current
LPN
DSP- Institute of Human Resources
04.2023 - Current
Phlebotomist Technician
Geisinger Community Medical Center
08.2021 - 03.2023
Phlebotomy Service Representative
American Red Cross
12.2018 - 06.2021
Customer Service Representative
D Furniture House
05.2016 - 11.2018
Quality Control
Lord And Taylor
06.2013 - 03.2016
National Phlebotomy Certification -
Jolie Health & Beauty Academy
National Health Career Association -
National Institute of Technical, INFOTEP
High School Diploma -
Liceo Manuel Antonio Patin Maceo High School
Associate of Science - Nursing
Luzerne County Community College