Hi, I’m
Paloma G. Flores
Summary
Dynamic and results-oriented professional with extensive experience in the food service and management sectors. Excelled in roles requiring excellent customer service, strong work ethic, and effective team leadership. Proven track record of enhancing customer satisfaction and loyalty through meticulous attention to detail and robust conflict resolution skills.
Overview
5
years of professional experience
Work History
Las Catrinas De Paco Food Truck
Cashier/Cook
08.2022 - 12.2022
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
Rosas Cafe
Prep Line Cook
05.2022 - 10.2022
Job overview
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Plated and presented all dishes to match established restaurant standards.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Skylanding Apartment
Leasing Agent Manager/Marketing
09.2021 - 04.2022
Job overview
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Salata Salad Bar
Line Cook
01.2021 - 08.2021
Job overview
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Penske Logistics
Assistant Manager in Training
01.2020 - 01.2021
Job overview
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Verified timekeeping records and handled any discrepancies with employees.
Abuelos
Head Hostess
01.2018 - 12.2019
Job overview
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Birdville High SchoolNorth Richland Hills, TX
High School Diploma
06-2018
Skills
- Time management
- Clear communication
- Conflict resolution
- Team leadership
- Customer service
- ServSafe
- Strong work ethic
- Multitasking
- Attention to detail
- Quick learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Cook
Las Catrinas De Paco Food Truck
08.2022 - 12.2022
Prep Line Cook
Rosas Cafe
05.2022 - 10.2022
Leasing Agent Manager/Marketing
Skylanding Apartment
09.2021 - 04.2022
Line Cook
Salata Salad Bar
01.2021 - 08.2021
Assistant Manager in Training
Penske Logistics
01.2020 - 01.2021
Head Hostess
Abuelos
01.2018 - 12.2019
Birdville High School
High School Diploma
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