Summary
Overview
Work History
Education
Skills
Timeline
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Palynn Ferguson

Chicago,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Waitress

Fireplace Inn
03.2022 - 08.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Met with chef to review daily specials and menu changes.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cook

Trump Towers
09.2021 - 03.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Adjusted recipes based on ingredient availability or customer request.

Bartender

Irie Jerk Bar And Grill
05.2021 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Hostess

Nacho Daddy
06.2019 - 10.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

High School Diploma -

Clark County Adult Ed
Las Vegas, NV
04.2018

Skills

  • Upselling Techniques
  • Order Accuracy
  • Menu Recommendations
  • Safe Food Handling
  • High-Volume Dining
  • Complex Problem-Solving
  • Beverage Preparation
  • Cash Handling
  • Interpersonal skills
  • Attention to detail
  • Stress management
  • Memory retention
  • Strong multitasking
  • Positive attitude
  • Relationship Building
  • Adaptable and Flexible

Timeline

Waitress

Fireplace Inn
03.2022 - 08.2023

Cook

Trump Towers
09.2021 - 03.2022

Bartender

Irie Jerk Bar And Grill
05.2021 - 10.2021

Hostess

Nacho Daddy
06.2019 - 10.2019

High School Diploma -

Clark County Adult Ed

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