Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Adams

Salt Lake City,UT

Summary

Dynamic Senior Consultant with a strong background at Apria Health Care, excelling in customer experience enhancement and sales growth through superior relationship management and problem-solving abilities. Expertise in Microsoft Office Suite ensures timely project delivery while achieving high client satisfaction. Proven analytical skills and technical knowledge drive success in data-driven environments, consistently overcoming challenges with resilience. Recognized for surpassing expectations in both independent and collaborative settings.

Overview

8
8
years of professional experience

Work History

Senior Consultant

Mary Kay
Salt Lake City, UT
08.2022 - Current
  • Experienced in providing excellent customer service, product knowledge, and sales support in order to create a positive customer experience.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Adaptability demonstrated in various challenging environments.
  • Performed successfully in collaborative and independent roles.
  • Consistently met tight deadlines.

Customer Care Sales Specialist

Apria Healthcare
Salt Lake City, UT
06.2017 - 12.2022
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Attended weekly meetings with the sales team to discuss progress towards goals.
  • Greeted customers and responded to inquiries in a timely manner.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Processed orders accurately according to company policies and procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

BBA - Medical Billing-coding

University of Phoenix
Tempe, AZ
09-2017

Bachelor of Arts - Communication Disorders

Baylor University
Waco, TX
12-1995

Bachelor of Arts - Education

University of Utah
Salt Lake City, UT

Skills

  • Attention to Detail
  • Effective Relationship Building
  • Responsive to Changing Environments
  • Experienced with Microsoft Office Suite
  • Mentorship Program Development
  • Swiftly Diagnoses and Solves Complex Issues
  • Proficient in Deadline Management

Timeline

Senior Consultant

Mary Kay
08.2022 - Current

Customer Care Sales Specialist

Apria Healthcare
06.2017 - 12.2022

BBA - Medical Billing-coding

University of Phoenix

Bachelor of Arts - Communication Disorders

Baylor University

Bachelor of Arts - Education

University of Utah

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