Microsoft Office Suite, Advanced skills
Pam Blaylock
Lodi,WI
Summary
Dynamic Supervisor and Program Analyst at the Department of Veterans Affairs, adept at enhancing operational efficiency through analytical thinking and effective project management. Successfully implemented streamlined processes, driving significant improvements in service delivery and team performance. Skilled in conflict resolution and employee development, fostering a motivated and high-performing workforce.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
22
22
years of professional experience
Work History
Supervisor, Program Analyst
Department of Veterans Affairs
05.2003 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
Education
Associate of Arts - Business Administration
Texarkana College
Texarkana, TXSkills
- Effective Verbal Communication
- Expectation Management
- Problem-Solving Aptitude
- Critical Thinking for Solutions
- Conflict Management
- Organizational Management
- Policy and procedure development
- Team Motivation Strategies
- Team Skill Enhancement
- Effective Team Building
- Talent Growth Strategies
- Risk Assessment
- Project Oversight
- Processes and procedures
- Strategic Decision-Making
- Data Interpretation Skills
- Employee Performance Oversight
- Reporting Expertise
- Strategic Business Development
- Coaching and Support
- Policy Adherence Monitoring
- Mentoring Experience
- Human Resource Administration
- Task Coordination
- Proficient in Change Management
- Meticulous Attention to Tasks
- Service Excellence
- Collaborative Task Management
- Timelines Coordination
- Personnel Supervision
- Workflow Streamlining
- Employee Discipline Management
- Software Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCompany CultureSoftware
Broader skills with data analysis to manage spreadsheets
Microsoft Teams
Timeline
Supervisor, Program Analyst
Department of Veterans Affairs
05.2003 - Current
Associate of Arts - Business Administration
Texarkana College