Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Braman

Staunton,IL

Summary

Dynamic manager with a proven track record at Travel Centers of America, excelling in team leadership and customer service. Enhanced operational proficiency delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in employee and customer relations.

Overview

14
14
years of professional experience

Work History

Manager

Travel Centers of America
04.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Bookkeeper

Travel Centers of America
08.2013 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.

Accounts Receivable Clerk

Area Diesel Service
03.2011 - 07.2013
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Education

Associate of Science - Accounting

Lewis And Clark Community College
Godfrey, IL

Skills

  • Customer service
  • Team leadership
  • Documentation and reporting
  • Staff training and development
  • Staff management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Schedule preparation
  • Performance evaluations
  • Safety procedures
  • Employee onboarding
  • Inventory management
  • Computer skills
  • Adaptability and flexibility
  • Positive attitude
  • Multitasking
  • Multitasking Abilities
  • Customer relationship management
  • Time management
  • Professional and courteous

Timeline

Manager

Travel Centers of America
04.2019 - Current

Bookkeeper

Travel Centers of America
08.2013 - Current

Accounts Receivable Clerk

Area Diesel Service
03.2011 - 07.2013

Associate of Science - Accounting

Lewis And Clark Community College

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