Pam Brown
Chalmers,IN
Summary
Dynamic professional with a proven track record of excelling in customer service and organizational skills. Expert in enhancing customer experiences and resolving issues with empathy, alongside managing high-volume events. Demonstrated ability in effective problem-solving and maintaining operational efficiency. Skilled in computer applications and fostering strong professional relationships, methodical and highly organized with good prioritization and planning abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender/Waitress
Chalmers House
03.2009 - Current
- Supported the needs of a 2-person wait staff who attended to specific needs of countless customers daily for a 60+ seat restaurant with social relevancy and intentionality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Sole Proprietor/Cake Decorator
Cakes by Pam
05.2008 - Current
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Utilized management tools and techniques to increase client satisfaction by delivering high-quality products and services tailored to individual needs that often exceeded client expectations.
- Provided exceptional customer service by consistently meeting customer expectations through clear communication regarding design specifications and delivery timelines.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Promoted business via social media to generate leads and maximize brand identity.
Administrative Assistant
IU Health Arnett
04.2011 - 07.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Going above and beyond to accommodate unusual requests.
- Created, organized and maintained detailed administrative processes, work environment and procedures to drive efficiency and accuracy.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment and boosted team productivity through effective communication skills and fostering professional relationships among colleagues.
- Interacted with the public, vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions and ensure accurate documentation of spending for budget purposes.
Education
Associate of Science - Business Administration And Accounting
Indiana Business College
Lafayette, IN06.1986
Skills
- Customer service expertise
- Strong multitasking and organizational skills
- Ability to navigate computer applications
- Highly organized
- Effective problem solving skills
- Strong verbal and written communication
- Leadership skills
Accomplishments
- Collaborated with a team of coworkers in the development of a telephone menu for a high call volume Claims Center to assist in directing incoming calls to increase customer satisfaction and eliminate multiple transfers.
- Achieved consistent Proficiency by completing job competencies with 96% or above accuracy.
- Chalmers Town Council member since 2021
- Chalmers Town Council President since March 2023
- IMPA Commissioner since 2021
- White County Area Plan Board since 2023
- Small Town Advisory Board ince 2023
- Democratic Party Chairperson since 2024
- Chairperson for 2025 Chalmers Days Festival
Certification
- BLS/CPR Certification – American Heart Association
- American Citizen Planner Certificate - 2024
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server License/Certificate – Indiana State Liquor Licensing Authorities.
Timeline
Administrative Assistant
IU Health Arnett
04.2011 - 07.2023
Bartender/Waitress
Chalmers House
03.2009 - Current
Sole Proprietor/Cake Decorator
Cakes by Pam
05.2008 - Current
- BLS/CPR Certification – American Heart Association
- American Citizen Planner Certificate - 2024
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server License/Certificate – Indiana State Liquor Licensing Authorities.
Associate of Science - Business Administration And Accounting
Indiana Business College
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