Summary
Overview
Work History
Education
Timeline
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Pam D'Arcy

Richmond,VA

Summary

After a long career in Human Resources I have been dedicated to customer service best practices and have proven multitasking abilities. communication skills and a lot of practice in active listening and program-solving. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience

Work History

HR Director (Retired)

Baskervill
11.2005 - 06.2023
  • Developed and implemented a Wellness Program, fitness challenges and weekly healthy food day.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Directed hiring and onboarding programs for new employees.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.

Training Manager

Motley Rice
08.1999 - 10.2005
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Oversaw development and implementation of a university style training program for Paralegals. Worked with legal professionals on creating content, video and live presentations, and multiple choice quizes.
  • Benefits administration - coordinated open enrollment, troubleshooting benefits issues, workers compensation, and FMLA.
  • Assisted with implementation of HRIS.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

Sales Associate

Belk Department Store
10.1998 - 07.1999
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Asst Manager

Carpentier's Wine & Cheese Shop
04.1997 - 10.1998
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Wrote and distributed monthly newsletter.
  • Organized monthly wine tasting and paired appetizers.
  • Prepared food for take out and catering events and served at the venues.
  • Developed gift basket business by building unique and cost effective gift baskets.
  • Worked the deli counter, prepared daily soup, made sandwiches and served lunch customers.

Education

Bachelor of Science - Organizational Behavior

University of San Francisco
San Francisco, CA
03.1995

Timeline

HR Director (Retired)

Baskervill
11.2005 - 06.2023

Training Manager

Motley Rice
08.1999 - 10.2005

Sales Associate

Belk Department Store
10.1998 - 07.1999

Asst Manager

Carpentier's Wine & Cheese Shop
04.1997 - 10.1998

Bachelor of Science - Organizational Behavior

University of San Francisco

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Pam D'Arcy