Pam Devers
Summary
Detail-oriented leader skilled in critical decision-making and data analysis. Experience in system integration and compliance monitoring, contributing to streamlined operations and improved customer satisfaction across multiple business units.
Overview
2027
2027
years of professional experience
Work History
Broker System Integration
UPS Brokerage
2014 - Current
- Collaborated with operations and business units to implement system enhancements that improved user experience for internal and external stakeholders
- Coordinated with IT and brokerage operations for seamless deployment of system changes that minimized disruptions and improved functionality
- Managed high-stress situations by making critical decisions under tight deadlines to ensure timely automation and implementation of essential system changes
Compliance Analyst
UPS Brokerage
2012 - 2014
- Prepared reports monthly for customers
- Pursued continuous learning opportunities to stay updated on compliance and procedural changes.
- Monitored legislative changes to assess impact on organizational operations.
- Maintained detailed database of customers moving to ACH.
Post Entry Specialist/Lead
UPS Brokerage
2000 - 2012
- Assisted customers with inquiries regarding shipment disputes, procedures and regulations.
- Resolved issues related to customs inquiries and rejects for additional information
- Communicated updates to clients regarding shipment status and documentation needs.
- Filed paperwork associated with disputes to US Customs
Rating Analyst
UPS Brokerage
1997 - 2000
- Utilized UPS systems to input customer information and commodity details, ensuring efficient clearance of importing shipments.
- Reviewed customer inquiries and delivered accurate rating information promptly to enhance customer satisfaction.
Document Auditor
UPS Hub
1994 - 1997
- Analyzed shipping paperwork for accuracy and completeness.
- Compiled data from source documents prior to data entry.
Education
Education
Jefferson Community College
Skills
- System integration
- Compliance monitoring
- Data analysis
- Project Management
- Critical decision-making
- Customer relationship management
Timeline
Broker System Integration
UPS Brokerage
2014 - Current
Compliance Analyst
UPS Brokerage
2012 - 2014
Post Entry Specialist/Lead
UPS Brokerage
2000 - 2012
Rating Analyst
UPS Brokerage
1997 - 2000
Document Auditor
UPS Hub
1994 - 1997
Education
Jefferson Community College