Pam Gasaway

Front End Supervisor

Lowes Home Improvment

02.2013 - 11.2023

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Maintained transaction security by verifying payment cards against identification.
Created employee schedules to align coverage with forecasted demands.
Confirmed continual compliance with all applicable laws and regulations regarding store operations.
Utilized store analytics to identify areas of improvement in customer experiences.
Developed and implemented strategies to optimize store sales and profitability.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Educated staff on strategies for handling difficult customers and challenging situations.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Mentored new sales associates to contribute to store's positive culture.
Trained newly hired sales team in upselling techniques.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Marked-down clearance items and relocated merchandise to proper store areas.
Researched issues to obtain appropriate answers to customer inquiries.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Submitted reports to senior management to aid in business decision-making and planning.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings