Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pam Hardin

Macomb

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

Dominos
Ann Arbor
06.2015 - Current
  • Collaborate with stakeholders from all business units and related third parties to define and document business process and software requirements for technology initiatives including in-store point of sale systems, above store menu management systems, and online web reporting systems
  • Responsible for communication and collaboration between the business and IT
  • Participate in the productivity and development of the Business Analyst team
  • Utilize Launch Darkly, JIRA
  • Confluence on a daily basis
  • As a lead Business Analyst, I work with developers, architects and our testing team to ensure product code changes are done according to business needs and design
  • Thorough understanding of how API’s, Endpoints and SDK’s will work with the data passed between applications
  • Accountable for the functional design of software development projects
  • Lead collaboration with business customers to define scope for new projects, communicate the business vision, documents risks and assumptions, develop the delivery approach, estimates cost and time lines
  • Refine requirements using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, functional and technical specifications
  • Participate in architecting the logical design of the system with the technical team, including screen design and specifications, data modeling, and documentation of logical processing flows
  • Works closely with project managers for overall coordination of project activities
  • Communicate new requests received from the client to the project leadership team
  • Facilitate working sessions to drive and define new requirements or changes
  • Drive continuous process improvement for business analysis and software development
  • Reviews the organization of information and reviews and recommends tools
  • Develop business relationships with key representatives from Domino’s Corporate, Franchise and international organizations

Senior Business Analyst

Jack Morton Worldwide
Detroit
05.2014 - 06.2015
  • Worked in a dual role as Business Analyst and Quality Analyst to roll out a second phase new system implementation
  • I used requirements to write test plans, test cases, create test scripts; as well as a test matrix and test plan
  • In this capacity I performed functional, performance and regression testing, and documented issues
  • I logged defects in our online bug-tracking software
  • Post implementation, my role was a Senior Business Analyst was to elicit and document future enhancement via interviews, analysis of existing documentation, requirements meetings, surveys, business process descriptions, use cases, task and workflow analysis
  • Evaluated and decompose information, decompose information into specific technical details, and worked with team members to distinguish user requests (nice-to-have) from underlying true needs
  • Communicate and collaborate with external / internal customers to analyze needs and write functional and non-functional requirements
  • Deliver requirements (business requirements documents), use cases, project plans, test cases and testing logs
  • Act as go-to person for questions related to requirements; became subject matter expert for new and existing requirements, business processes and applications
  • Interacted with development team, system users and other Business Analysts to resolve software defects
  • Strong analytical, problem-solving and organizational skills required, including an understanding of how to interpret customer business needs and translated them into business requirements

Quality Manager / Senior Business Analyst

State of Michigan
Lansing
08.2013 - 05.2014
  • Lead a team of two Junior Business Analysts in preparing for preliminary functionality testing, user acceptance testing, and system training
  • Current tasks are creating test scripts; a test matrix and requirements traceability matrix
  • Analyze the current technology and department functional requirements to prioritize and validate and/or develop process maps
  • Work in concert with the implementation team to develop/validate process maps for the modernized system
  • Assessment and Analysis: Identify and analyze issues, opportunities, costs, and options based on an understanding of department functional requirements, Agencies environment, best practices and market knowledge
  • Recommendations: Define and develop recommendations based on discussion of issues, opportunities, options, costs, tradeoffs and requirements resulting from discovery, assessment and analysis
  • Implementation Planning: Define and document implementation plans, including discussions, validating/revising and finalizing the migration from OBASE to the Modernized System for each of the Department’s Offices
  • Finalize deliverables and complete all activities associated with closing out the project

Interface Quality Analyst / Business Analyst

Route One
Farmington Hills
10.2012 - 08.2013
  • As an Interface Quality Test Analyst I work with RouteOne’s integration partners (credit bureaus, finance source, dealer system providers, etc) to communicate testing scenarios, test data requirements, and test results
  • Troubleshoot and assist in resolving issues as they arise throughout interface testing
  • Execute interface testing using XML data files
  • (used Altova and DB Visualizer tools)
  • Develop or enhance testing processes for operational reliability and efficiency
  • Create test design including test cases and conditions
  • Build test data and transactions
  • Enter test data into databases using tools, UI, or SQL scripts
  • Compare actual results to expected results, track test results, and re-test defects found during testing
  • Work with the Business and Technical teams to ensure issues are identified and resolved
  • Provide status updates to the Interface Project Manager

Quality Engineer / Business Analyst

Ithaka
Ann Arbor
04.2012 - 10.2012
  • In my role as Quality Engineer / BA, it is important I understand how to test complex workflows, integrations between several business systems, data migrations and system configurations; Gather and interpret system requirements, concept/design documents; prepare use cases, test cases and process flows along with system documentation for company fulfillment system
  • Responsibilities include;
  • Evaluate system impacts from change request
  • Translated requirements into test plans and test cases
  • Execute and document all test plans and test cases
  • Actively conduct smoke, functional, exploratory and regression testing
  • Trouble-shoot issues and record into JIRA Tracking system
  • Wrote SQL queries for testing data integrity and validating business rules

Quality & Business Analyst/Technical Writer

Minacs - Marketing Division
Farmington Hills
02.2012 - 04.2012
  • Worked on the Honda account to document functional specifications; worked with the development team to translate those requirements into application functionality
  • Created business process models using Visio
  • Troubleshoot system errors and reporting using SQL
  • Collected, documented and understood business and technical requirements
  • Assisted with the creation of the technical specifications with quality assurance group to ensure completed test plans
  • Participated in daily quality assurance testing for client product campaigns

Business Analyst/Technical Writer

General Dynamics
Warren
01.2011 - 01.2012
  • Responsible for the review and writing of all technical documentation with assistance from the architecture and business teams that require the use of MD70 and MD50 design documents in a government and security environment
  • Develop diagrams, technical information and reference material with contributions from the business, account and architecture teams in the form of use cases, business process, product capability, features and limitations
  • Develop and revise documentation of business process, IT processes along with the associated workflows, and procedures
  • Develop and document QA and Test Plans for the analysis and implementation of solutions within the end client environment with assistance from key resources with expertise in the technology or business area identified

Technical Writer / Quality Assurance Lead – Business Analyst

State of Michigan
Lansing
01.2009 - 01.2011
  • Developed functional design documents and technical specifications in conjunction with State functional subject matter experts and technical developer teams providing translation of functional and technical jargon into easily understood business language
  • Responsible for the overall writing and editing of Request for Proposals (RFP); to ensure information meets requirements
  • Complete, package and ensure delivery of the RFP within the required timeframe
  • Assisted in creating presentations, newsletters for the various Business Groups
  • Responsible for leading and assisting Project Manager in developing project schedules in Microsoft Project 2007
  • Integrate project schedules from multiple sources to create a cohesive plan with identifiable critical path, task dependencies, and major milestones
  • Manage and track issues, risks, and change requests and project data collection including actual hours expended
  • Experienced in writing and revising functional designs, business processes, use cases, workflows and quality assessments to determine capabilities and limitations of the proposed solution
  • Developed the User Acceptance Testing (UAT) plan and all associated test cases based on the requirements traceability matrix
  • Scheduled and led the testing sessions with various Business Groups and reporting test completion statistics
  • Software Tester in a graphical user interface testing environment
  • I observed, documented and tracked release changes in
  • Regression testing was performed to ensure all functions performed after each software program release
  • Administered the project-based SharePoint documentation repository

Education

BBA - Business

Cleary University
Ann Arbor, MI
12-2013

Skills

  • Business analysis
  • Requirements gathering
  • API integration
  • Data analysis
  • Team leadership
  • Analytical thinking
  • Communication skills
  • Agile methodologies
  • Reporting and documentation
  • Project management
  • Stakeholder engagement

Certification

  • Certified Scum Product Owner

Timeline

Lead Business Analyst

Dominos
06.2015 - Current

Senior Business Analyst

Jack Morton Worldwide
05.2014 - 06.2015

Quality Manager / Senior Business Analyst

State of Michigan
08.2013 - 05.2014

Interface Quality Analyst / Business Analyst

Route One
10.2012 - 08.2013

Quality Engineer / Business Analyst

Ithaka
04.2012 - 10.2012

Quality & Business Analyst/Technical Writer

Minacs - Marketing Division
02.2012 - 04.2012

Business Analyst/Technical Writer

General Dynamics
01.2011 - 01.2012

Technical Writer / Quality Assurance Lead – Business Analyst

State of Michigan
01.2009 - 01.2011

BBA - Business

Cleary University

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