Pam Harper
Newnan,GA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorties with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working and passionate job seeker with strong organizational skills .Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success
Overview
14
14
years of professional experience
Work History
Team Leader
Chick-fil-A
09.2003 - 02.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05.1979
Skills
- Customer Needs Assessments
- Verbal and Written Communication
- Sales Expertise
- Leading Employees
- Rewards Programs
- Training Junior Team Members
- Workflow Support
- People Management
- Giving Constructive Feedback
- Overseeing Daily Activities
- Teamwork and Collaboration
- Cash Register Operations
- Team Assessment
- Staff education and training
- Cash Handling
Timeline
Team Leader
Chick-fil-A
09.2003 - 02.2018
High School Diploma -
Pebblebrook High School
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