Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pam Harrell

Alabaster,AL

Summary

29 Years of experience in Operations and Account Management with multi-million dollar accounts. Strong client relationships. Strategic and analytical thinker. Strong multi tasking, organizational, and problem solving skills.

Overview

30
30
years of professional experience

Work History

Vendor Manager/Account Manager

EBSCO Industries Inc
03.2014 - Current
  • Managed largest account in division Amazon.com
  • Main Contact with Amazon for Daily Operations.
  • Responsible for building and maintaining a strong, long-lasting relationship with the Print Operations and IT Support Team at Amazon.
  • Primary point of contact between Amazon and EBSCO specifically handling issues with the title catalog, order fulfillment, financial reports, and IT issues.
  • Reconciled monthly financials with CSS Corporate Accountant.
  • Handled reviews written on Amazon website regarding print delivery issues,
  • Generated weekly and monthly reports using Tableau for Senior Management and Amazon.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Proactively managed client correspondence and recorded tracking and communications.

Operations Manager

EBSCO Industries, Inc.
11.2001 - 03.2014
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased profit by streamlining operations.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.

Account Manager

EBSCO Industries, Inc.
04.1994 - 11.2001
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Suggested solutions and innovative ideas to meet client needs.

Education

Bachelor of Arts - Communications

University of South Alabama
Mobile, AL

Skills

  • Microsoft Outlook, Word, Excel
  • Salesforce CRM
  • Tableau Reporting
  • Strong Strategic and Analytical Skills
  • Strong Problem Solving Skills
  • Multi Tasker

Timeline

Vendor Manager/Account Manager

EBSCO Industries Inc
03.2014 - Current

Operations Manager

EBSCO Industries, Inc.
11.2001 - 03.2014

Account Manager

EBSCO Industries, Inc.
04.1994 - 11.2001

Bachelor of Arts - Communications

University of South Alabama
Pam Harrell